[Hiring] Complaint Specialist @ihateironing

Role Description

Are you passionate about resolving issues and ensuring customers feel heard, valued, and respected? We’re looking for a Complaint Specialist to take ownership of customer complaints, working to deliver fair, timely, and effective resolutions while driving improvements in the overall customer experience.

As a Complaint Specialist within our customer care department, you’ll:

• Handle complaint cases with professionalism and empathy.
• Investigate root causes.
• Collaborate with teams across the business to reduce repeat issues.
• Play a vital role in turning challenges into opportunities to build stronger customer relationships.

There will be a three week training period in London, for which you must be able to attend. Travel and accommodation will be provided.

Qualifications

• Two year's minimum previous customer care experience.
• Proven experience in complaints management, customer relations, or a similar leadership role.
• Enjoys speaking directly with customers over the phone to resolve issues, with strong written communication skills.
• Excellent attention to detail.
• Well-organised and punctual.
• A reliable and supportive team member.
• Multitasking and time management.
• Honesty and professionalism in everything you do.
• Ability to manage pressure, prioritise effectively, and make sound decisions.
• Handling customer complaints and providing appropriate solutions.
• Ability to think on your feet and use your own initiative.

Benefits

• £20.00 monthly health and fitness subsidy.
• Company bonus scheme.
• Company pension.
• Paid accommodation for three weeks of training in London.
• Subsidised laundry and dry cleaning.
• Opportunity for progression.
• Great working environment.
• Fully remote position.
• Work every second weekend.