[Hiring] Community Moderator @Udacity

Role Description

Community Moderators help the Community Managers in moderating Udacity’s scholarship communities. Their main objective is ensuring that the students’ online community is healthy, engaging, and that community goals are successfully met. As a Community Moderator, you are expected to monitor the forum daily, including weekends — a minimum of 2x per day, ideally several hours apart (once in the morning and once in the evening).

Qualifications

• Residing in USA/Canada
• Udacity course/Nanodegree Graduate is an added plus
• Good knowledge of online communities and ability to stay cool under pressure
• Strong internet connection, as daily duties are fully online
• Strong organizational and multitasking skills with a proactive approach
• Understanding of online community platform moderation tools (forums, commenting, content management, etc.)
• Knowledge of Udacity’s services, targeted audience, and community culture
• Ability to effectively communicate information and report when needed
• Good knowledge of customer service principles
• Availability to work across days, evenings, and weekends as required
• Student-oriented mindset with a focus on understanding learner needs
• Flexibility to take on this challenge as a part-time external contractor alongside a current job

Responsibilities

• Providing students with non-technical support within the community
• Organizing and maintaining the online platform by:
• Handling violation posts and ensuring all members follow community guidelines
• Occasionally supporting the Community Manager with performance summaries when requested
• Supporting forum activities and brainstorming with the Community Manager on ways to increase member engagement
• Attending regular online meetings with Udacity representatives
• Being responsive in group discussions with Udacity representatives
• Ensuring all members have a fun and engaging learning environment

Benefits

• Earn additional income working from the comfort of your own home
• Contribute to a vibrant, global student community
• Stay updated with the latest in cutting-edge technologies
• Shortlisted candidates will be invited to complete a short assessment and submit a brief video introduction as part of the selection process
• Compensation at Udacity, an Accenture company, varies depending on a wide array of factors, which may include but are not limited to location, role, skill set, and level of experience.