[Hiring] Community Lead @Softr

Role Description

As our Community Lead, you'll be leading all our community efforts. You will be the go-to person in each of our primary community spaces, responsible for building relationships, making connections between, as well as running community initiatives for Softr’s community members. Also:

• Have full ownership of our Softr’s primary community channels and communication.
• Actively manage the day-to-day for all our primary community channels (Slack group, Twitter etc), answer questions, and funnel new requests to the product team.
• Monitor, track, and report on feedback from social and online reviews.
• Create and run community initiatives such as events, workshops, and Q&As.
• Create and run new and existing programs such as Ambassador, Expert, Influencer programs, etc.
• Be the face of Softr’s community, actively engage and contribute to discussions around Softr on social (Twitter, Facebook, Linkedin).
• Propose and experiment with new initiatives, both for B2C & B2B customers, understand and measure what works and what doesn’t.
• Be able to strategically decide on what to prioritize and what to ignore - aligned with the company’s vision.
• Work very closely with product and marketing teams, to share your knowledge, unique insights, and feedback from customers to help shape the product roadmap & GTM strategy.

Qualifications

• Experienced Community Manager that worked with a SaaS product.
• 3+ years of experience in a Community Management or Customer Success role, ideally from a successful startup or scale-up.
• Passion for no-code and automation.
• Excellent written and verbal communication skills.
• Love for solving problems.
• You care deeply about users.
• Urgency is your mindset.

Requirements

• Familiar with the no-code space and has used no-code and automation platforms in a meaningful way (for work, side projects).
• Strong in communicating with customers and gathering insights in real time.
• Able to understand specific customer needs and solve problems on the fly.
• Customer-centric with experience building and maintaining relationships with complex, multi-geographical customers.
• Outstanding at multitasking and able to operate effectively with uncertainty and change.
• Strong decision-making skills.

Benefits

• Fast-growing company and opportunity to make an impact on a large scale.
• Competitive salary and equity options.
• Fully remote and flexible work schedule.
• High ownership, zero bureaucracy. Lean team, get-things-done mindset.
• Annual company retreat and team gatherings.
• Opportunity to build up sales motion from the ground up and have an outsized impact on the company’s trajectory.
• Work directly with the founders and leadership team.
• Our customers love Softr (1M+ users and growing)! A daily dose of customer love and positive feedback that rewards your work.
• Backed by the best - we are well-resourced, profitable, and backed by best investors.