[Hiring] Commercial Account Coordinator @MCS RESI LLC

Role Description

The Account Coordinator role reports to the Account Operations Manager (AOM) and provides account assistance to ensure the successful completion of work orders for both clients and vendors.

• Compare service agreements to contract to ensure new accounts are setup and service cadence is correct.
• Create vendor profiles and check accuracy on completed paperwork submitted by vendors.
• Train vendors on work order and billing procedures.
• Communicate work orders to vendors and assist AOM in resolving issues.
• Monitor, update and close out work orders accordingly based on SLA - notify AOM if any requirements are missing.
• Track invoice submissions and ensure proper coding by vendor.
• Provide reports on open and closed work orders and check status with the appropriate vendor.
• Ensure internal records (CRM, documents, spreadsheets, files, drives) are up-to-date and organized.
• Effectively communicate with all levels of MCS management accordingly.
• Assist with process and procedure training.
• Other duties may be assigned as role evolves based on the needs of the business.

Qualifications

• Education: High School Diploma or equivalent work experience in a similar environment.
• Experience: 2+ years of experience in sales or customer service.

Requirements

• Ability to comprehend and interpret instructions, short correspondence, and ask clarifying questions to ensure understanding.
• Ability to create daily/weekly reports and correspondence.
• Ability to respond to common inquiries or questions from vendors, clients, co-workers, and/or supervisor.
• Ability to understand and carry out general instructions in standard situations.
• Ability to solve problems in standard situations.
• Ability to follow processes and procedures.
• Requires basic analytical skills.
• Experienced in Microsoft Office Suite (Outlook, Excel, PPT).
• Experience in other systems that MCS uses to include Salesforce, Corrigo, Monday.com, etc.

Physical Requirements and Work Content

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasionally required to stand, move, operate with hands and arms, and lift up to 15 pounds.
• Regularly required to use hands to operate or feel objects, tools or controls, communicate, distinguish or identify, adjust or focus.

Work Environment

This position is a sedentary position that requires 8 hours of sitting at a desk in a climate-controlled environment with frequent computer, mouse, 10 key touch and phone work.

Additional Comments

These declarations are not to be an “all-inclusive” list of the duties and responsibilities nor of the skills and abilities required to do the job. They are intended only to describe the general nature of the job and a reasonable representation of its activities. Additional essential functions and/or tasks may be identified by the company and listed as such in the incumbent’s performance appraisal. Various tasks may be assigned under each task or function. The incumbent performs other job-related duties as assigned and required.

This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.

EOE/ Disabled, Vets