[Hiring] Collector @Navient

Role Description

As a Collector, you’ll work directly with borrowers to help resolve defaulted student loans. This role combines problem-solving, communication, and compliance to help borrowers move forward.

• Communicate with account holders regarding the repayment of their defaulted student loan
• Achieve assigned metrics and performance indicators as determined by management
• Profile account holders and obtain financial information: Update demographic and financial information on each call
• Negotiate the best possible arrangements
• Perform skip tracing using skip-tracing tools to locate account holders
• Effectively communicate with third parties to obtain location information
• Profile accounts that are determined unlocatable or exhausted
• Ensure all accounts are worked within client standards and Federal Regulations
• Maintain specified file of accounts per client standards
• Work within FDCPA, state regulations, department/division & DMO Compliance Policies
• Maintain clear, concise and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications
• Maintain continuing education, training in industry career development
• Maintain current knowledge of and comply with all federal and state rules and regulations governing collections including FDCPA, Privacy Act, FCRA, etc.
• Attend training sessions as directed by management
• Integrate information obtained through training sessions and policy changes immediately into daily routine
• Other duties assigned by management

Qualifications

• High School Diploma/ GED/ equivalent
• 6+ months of progressive work experience (3rd party collection environment preferred)
• PC experience in a windows environment
• Basic keyboarding skills
• Ability to work flexible day, evening and weekend hours as required
• Must be able to obtain required License for collecting

Requirements

• Reliable high-speed internet– 100mbps download/ 10 upload speed minimum
• Designated Landline. Landline must be installed and ready by start date
• Private workspace or home office free from distractions

Benefits

• 100% Remote - enjoy the flexibility of working from home
• Paid Training - We invest in your success from day one
• Monthly bonus opportunity - Your hard work pays off!
• Comprehensive benefits package - Health, dental, vision, and more!
• Hourly Rate - $16.00 (Candidates with experience may qualify for higher starting pay)