[Hiring] Collections Team Lead @LoanCare

Role Description

Are you ready to take your career to the next level? LoanCare, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry to join our team as a Collections Team Lead. The ideal candidate will enjoy working with clients both internal and external, be detail-oriented, and is driven to meet tight deadlines in a fast-paced environment.

• Perform call overflow, suspense reporting, client relations follow-up, and other duties assigned by a supervisor.
• Handle calls related to delinquency in accordance with government, investor, and client guidelines to prevent foreclosure and financial losses to the investor.
• Assist with daily team meetings by discussing issues brought to management’s attention through emails, listening to calls, conversations on the floor, or performing monitoring to improve/clarify processes.
• Respond to agent questions within the Floor Center.
• Review Collections General voicemail daily.
• Review COLCSH tasks and respond with cash posting instructions through task.
• Review Formstorm, submitting directions through the application, advising clients of payment received and status of loan.
• Perform Skip Trace Tasks as needed using web sources and update loans with discovered information.
• Review received e-Faxes and submit research and/or reversals to cash departments.
• Complete COLESC tasks by reviewing loan for issue and respond to the respective agent if additional information is needed.
• Handle escalated calls, noting issues with client’s loan and submit task for additional work if needed.
• Receive/review paper Loss Mitigation Escalation forms; forward to ALD for review before forwarding to the Loss Mitigation Supervisor.
• Review email from departments that require follow-up, calls to borrower, and/or emails to clients as needed for resolution or clarification of issue; respond to original department with resolution.
• Assist with call monitoring.
• Respond to Footprints Tickets from Client Relations that require follow-up within 24 hours.
• All other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• 3 years of collections, loss mitigation, or other mortgage/real estate related experience required.
• 2 years of telephonic customer contact experience preferred.
• Complete knowledge of relevant federal regulations and/or the Fair Debt Collection Protection Act.
• Ability to learn rules, regulations, laws, and methods of collection and skip tracing.
• Excellent analytical, communication, and negotiating skills.
• Adaptable and flexible with the ability to work well on a team and focus on results.
• Ability to structure a deal that serves the best interest of the organization, insurer, and client.
• Excellent computing experience and typing skills.
• Ability to work in a structured environment.
• Ability to use a dialer system to make/receive phone calls.
• Demonstrated ability to provide attention to detail, accuracy, and consistency in results.

Benefits

• Optional medical, dental, vision, life, and disability insurance.
• Paid holidays, vacation, and sick leave.
• Matching 401(k) plan and employee stock purchase plan.
• Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being.
• Programs that celebrate achievements and milestones.
• Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

Compensation Range

$20.43-$34.28 hourly. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

Equal Employment Opportunity

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.