[Hiring] Collections Supervisor @Kafene

Role Description

Kafene is seeking a Collections Supervisor to lead a high-performing team focused on the timely and effective recovery of outstanding accounts. In this role, you'll balance hands-on leadership with strategic problem-solving:

• Lead, coach, and motivate the collections team to meet individual and departmental recovery goals.
• Monitor daily collection activity and performance metrics, and report regularly to management.
• Develop and implement strategies that improve collection rates and reduce delinquency.
• Handle escalated customer issues and review and approve payment arrangements, write-offs, and settlements.
• Partner with Customer Service, Finance, and Compliance to resolve account discrepancies.
• Ensure all collection activity adheres to applicable laws, regulations, and internal procedures.

Qualifications

• Bachelor's degree.
• 2+ years of experience in collections, customer service, or a similar field, including supervisory or team leadership experience.
• Fluency in Spanish and English.
• Strong knowledge of collection laws, compliance standards, and best practices.
• Proficiency in Excel and collection management systems, with strong analytical and organizational skills.
• Excellent leadership, communication, and conflict-resolution skills, with the ability to perform under pressure and meet deadlines.

Requirements

• Base Salary: Earn a salary of $2,300/month.
• Paid Time Off: Flexible paid time off days starting from day one of your employment.
• Annual Bonus.
• Work remotely in Panama or Guatemala.

Benefits

• We're building a team as diverse as the customers we serve.
• Kafene is proud to be an equal-opportunity employer, welcoming qualified applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, and all other legally protected characteristics.
• Need accommodation during the application process? Reach out to [email protected] with details about your request and contact information.