[Hiring] Collections Specialist @MOHELA

Role Description

Are you passionate about helping others? If so, we want you on our team! Private Credit is looking for team members who will provide exceptional service and support to our customers.

• Fully remote position
• Interviews will be conducted via Microsoft Teams (video) in Eastern Time Zone.
• Paid Training Start Date: 11/2/2026

As a Private Credit Collector, you’ll primarily be responsible for performing collection activities in an effort to recover losses from assigned accounts. Collectors locate and communicate with debtors via telephone and written notices in order to obtain repayment in full or to establish acceptable payment arrangements. Additionally, collectors resolve issues of a non-routine nature as necessary as well as perform skip tracing and contract observance functions to ensure compliance of all company, client, and federal and state regulations.

Essential Job Functions:

• Communicate with debtors in regards to the repayment of their delinquent debt.
• Perform skip tracing to locate debtors.
• Ensure all accounts are worked within client standards and Federal Regulations.
• Maintain continuing education, training in industry career development.
• Other duties assigned by management.

Qualifications

• High School Diploma, GED, or equivalent.
• Minimum of 1 year experience in a customer service, call center, sales, or collections role (may substitute experience requirement with college degree).
• Demonstrated stable work history.
• Ability to attend mandatory class-based training the first 3 weeks of employment. Time off during this period is not able to be accommodated.
• Ability to meet all office and technology requirements.
• Basic keyboarding skills and PC experience in a Windows environment.
• Effective written and verbal communication skills.
• Strong listening skills, ability to follow written and/or verbal instructions.
• Good mathematical skills including calculator skills.
• Goal oriented, and seeks to consistently meet aggressive daily, weekly, and monthly production and quality goals.
• Strong organizational skills and the ability to meet tight deadlines.
• Negotiation, counseling, and problem-solving skills.
• Reliable, ability to work flexible day, evening, and weekend hours as required.
• Ability to learn company collections computer system and phone system.
• Persistent, ability to overcome objections, ability to remove barriers.
• Team player.

Requirements

• Reliable high-speed internet – Minimum of 100mbps download speed and 10 upload speed with latency of less than 25-50 ms.
• Capability for a wired internet connection by connecting an Ethernet cord into your server from the router/modem. WiFi, 5G, HotSpot, etc. is not compatible with our systems. (An Ethernet cord will be provided to you.)
• Private workspace or home office free from distractions.

Benefits

• Compensation: $16 per hour + Bonus Incentive Eligible + Full Benefits Package and Generous Paid-Time-Off.
• Training Schedule: Monday - Friday, 8AM-5PM EST.
• Work Schedule: Monday - Friday, 3 days per week 8:00 AM - 5:00 PM ET; 2 days per week 12:00 PM - 9:00 PM ET.
• One Friday 12:00 PM - 9:00 PM ET Shift required per month.
• Saturday hours may be required as necessary for business needs.

Company Description

Experience with the Navient portfolio and telephony system preferred.