[Hiring] Collections Specialist @Kyriba Engineering Poland

Role Description

As a Collections Specialist at Kyriba, the candidate will be responsible for:

• Monitoring and contacting clients on the Open Aging report
• Working with clients to resolve any issues to eliminate collection blockers
• Meeting with colleagues to resolve pending issues
• Completing cash applications
• Maintaining a positive rapport with staff, management, and clients

This role does not have direct reports.

What You'll Do

• Research and resolve invoicing questions and/or disputes to completion including customer, account reconciliations, and partnering with cross-functional teams and external customers
• Posting of cash, and/or back-up, train as needed including resolving recon items
• Establish/Follow an efficient system for timely follow-ups for clients (internal and external)
• Customer Portal set-up and invoice load
• Assist with ongoing process improvement initiatives
• Understanding of VAT requirements
• Participate and/or drive internal and customer meetings as needed
• Connect/meet with internal team members and customer to help resolve and arrange release of payment
• Prompt reply to internal/external emails including “alias” accounts
• OTC Team back-up as needed, knowledge transfer (onboarding, vacation, cross-training etc.)

Qualifications

• 2+ Year previous collections experience
• NetSuite experience preferred
• Salesforce System experience preferred
• Ability to work effectively with cross-functional teams
• Strong written, verbal, listening and interpersonal communication skills
• Keen attention to detail
• Highly self-motivated and directed
• Able to work independently (if remote)
• French/English fluency required

Kyriba’s Core Values

• Think Big & Constantly Innovate: We have a confidence to think big, to embrace change, challenge the status quo, and continuously evolve – staying on top of new technologies and industry progress.
• Put Our Customers’ Needs First: We are passionate about delivering the highest value and supporting our customers with end-to-end care through their entire customer journey.
• Act with Integrity: Integrity is at the heart of everything we do. We take personal responsibility for our actions, our own decisions, and honor each other’s contributions.
• Work as One Team: We are driven by our common goals and share in each other’s success and failures, learning and working together as a team.
• Strive For Excellence: We bravely take on new challenges with a focus of continuous improvement, whilst delivering the ultimate professionalism and quality customer care, and cutting-edge innovation.