Collections Specialist @Kyriba Engineering Poland
Customer Service
Salary unspecified
Remote Location
remote Poland
Job Type full-time
Posted YDay

[Hiring] Collections Specialist @Kyriba Engineering Poland

YDay - Kyriba Engineering Poland is hiring a remote Collections Specialist. 💸 Salary: unspecified 📍Location: Poland

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

As a Collections Specialist at Kyriba, the candidate will be responsible for:

  • Monitoring and contacting clients on the Open Aging report
  • Working with clients to resolve any issues to eliminate collection blockers
  • Meeting with colleagues to resolve pending issues
  • Completing cash applications
  • Maintaining a positive rapport with staff, management, and clients

This role does not have direct reports.

What You'll Do

  • Research and resolve invoicing questions and/or disputes to completion including customer, account reconciliations, and partnering with cross-functional teams and external customers
  • Posting of cash, and/or back-up, train as needed including resolving recon items
  • Establish/Follow an efficient system for timely follow-ups for clients (internal and external)
  • Customer Portal set-up and invoice load
  • Assist with ongoing process improvement initiatives
  • Understanding of VAT requirements
  • Participate and/or drive internal and customer meetings as needed
  • Connect/meet with internal team members and customer to help resolve and arrange release of payment
  • Prompt reply to internal/external emails including “alias” accounts
  • OTC Team back-up as needed, knowledge transfer (onboarding, vacation, cross-training etc.)

Qualifications

  • 2+ Year previous collections experience
  • NetSuite experience preferred
  • Salesforce System experience preferred
  • Ability to work effectively with cross-functional teams
  • Strong written, verbal, listening and interpersonal communication skills
  • Keen attention to detail
  • Highly self-motivated and directed
  • Able to work independently (if remote)
  • French/English fluency required

Kyriba’s Core Values

  • Think Big & Constantly Innovate: We have a confidence to think big, to embrace change, challenge the status quo, and continuously evolve – staying on top of new technologies and industry progress.
  • Put Our Customers’ Needs First: We are passionate about delivering the highest value and supporting our customers with end-to-end care through their entire customer journey.
  • Act with Integrity: Integrity is at the heart of everything we do. We take personal responsibility for our actions, our own decisions, and honor each other’s contributions.
  • Work as One Team: We are driven by our common goals and share in each other’s success and failures, learning and working together as a team.
  • Strive For Excellence: We bravely take on new challenges with a focus of continuous improvement, whilst delivering the ultimate professionalism and quality customer care, and cutting-edge innovation.
Before You Apply
remote Be aware of the location restriction for this remote position: Poland
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Collections Specialist @Kyriba Engineering Poland
Customer Service
Salary unspecified
Remote Location
remote Poland
Job Type full-time
Posted YDay
Apply for this position Unlock 73,578 Remote Jobs
remote Be aware of the location restriction for this remote position: Poland
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position Unlock 73,578 Remote Jobs
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