[Hiring] Collections Officer @National Credit Recovery Inc

Role Description

As a Collections Officer, you will be responsible for communicating with clients regarding outstanding balances and working toward timely payment resolutions. Key responsibilities include:

• Contact past-due customers via phone, email, or written communication to discuss outstanding balances and negotiate payment arrangements.
• Build professional relationships with clients while educating them on payment solutions and best practices.
• Maintain a high level of professionalism and customer service during all interactions.
• Accurately update customer accounts and document call activities and payment agreements.
• Handle objections and difficult conversations while adhering to regulatory standards and company policies.
• Work closely with internal teams to resolve account issues and support collections processes.
• Meet individual collection targets and contribute to overall department performance and company goals.

Qualifications

• 1+ year of third-party collections experience.
• 1+ year of call center experience.
• Must have hands-on experience with DRS (Delinquency Recovery System).
• Excellent verbal and written communication skills in English and bilingual.
• Strong basic math skills and attention to detail.
• Ability to pass a background check.
• Strong organizational and time management skills.
• Proficiency in Microsoft Excel and Outlook.
• Ability to work in a fast-paced, target-driven environment.
• Must meet work-from-home requirements, including high-speed internet (minimum 50 Mbps download and 20 Mbps upload), a wired Ethernet connection, and a quiet, professional workspace free from distractions.

Benefits

• Competitive base salary with uncapped performance-based commissions.
• Comprehensive insurance coverage, incentives, and paid training.
• Extraordinary referral bonus program.
• Engaging perks including holiday events, gastronomic days, gifts, prizes, themed events & more.
• Continuous opportunities for internal and global growth.
• Monthly coaching and ongoing learning & development support.
• Philanthropic initiatives and year-round employee engagement.

Company Description

National Credit Recovery Inc (NCRi) is a digitally powered, human-delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are a sought-after solutions partner for flawless AR, Omni-Channel CX, Digital Transformation, and Smart Software solutions.

Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients’ brands and design customized solutions to complex customer challenges.