[Hiring] Collections Clerk @Aston Carter

Role Description

• Manage inbound and outbound collection calls with delinquent clients
• Conduct payment outreach and follow-ups across 100 accounts
• Assist with loan restructures and payment arrangements
• Respond to email inquiries via shared payment support inbox
• Perform account research and update internal systems
• Support fast-paced collections workflows to maintain service levels

Qualifications

• Bilingual Spanish/English (required)
• Prior collections, call center, or customer service experience preferred
• Comfortable handling high-volume outreach (20–30 interactions/day)
• Strong communication and problem-solving skills
• Ability to learn systems quickly and operate in a fast-paced environment

Requirements

• Bilingual Spanish/English (required – client-facing collections work)
• Collections or high-volume call experience (inbound + outbound)
• Comfort managing 20–30+ daily interactions in a fast-paced environment
• Strong communication skills (phone + email) with ability to handle delinquent clients professionally
• Ability to quickly learn systems and perform basic account research/payment tracking

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Company Description

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500.