[Hiring] Collections Agent @Aston Carter

Role Description

We are seeking a dedicated Payment Support Coordinator to join our team. This role involves managing payment processes, conducting outreach to delinquent clients, and supporting fast-paced collections workflows. The ideal candidate will be bilingual in Spanish and English, with a strong background in collections or customer service.

• Manage inbound and outbound collection calls with delinquent clients.
• Conduct payment outreach and follow-ups across approximately 100 accounts.
• Assist with loan restructures and payment arrangements.
• Respond to email inquiries via a shared payment support inbox.
• Perform account research and update internal systems.
• Support fast-paced collections workflows to maintain service levels.

Qualifications

• Bilingual Spanish/English.
• 1-2 years of collections experience.
• Prior experience in collections, call center, or customer service.
• Comfortable handling high-volume outreach (20–30 interactions per day).
• Strong communication and problem-solving skills.
• Ability to quickly learn systems and perform basic account research/payment tracking.

Requirements

• Experience in collections or high-volume call environments.
• Capability to manage 20–30+ daily interactions in a fast-paced environment.
• Strong communication skills via phone and email.
• Experience handling delinquent clients professionally.

Benefits

• Medical, dental & vision.
• Critical Illness, Accident, and Hospital.
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short and long-term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).

Company Description

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.