[Hiring] Collections Agent @Hunt St

Role Description

We are seeking an experienced Collections Agent to support debt recovery efforts through professional and results-driven client engagement. This role focuses on managing outstanding accounts, negotiating sustainable repayment solutions, and maintaining a firm yet respectful approach to collections while meeting performance targets.

Key Responsibilities

• Perform accurate and timely data entry as part of daily operational support
• Manage all client interactions through email correspondence
• Manage a portfolio of overdue accounts and follow up on outstanding balances
• Engage with clients to support resolution of unpaid accounts
• Negotiate realistic and sustainable payment arrangements
• Handle objections with confidence while maintaining professionalism
• Monitor and track payment commitments to ensure follow-through
• Maintain accurate and up-to-date records of all interactions and agreements
• Work towards and consistently meet recovery and call performance targets
• Ensure all activities comply with relevant policies and regulatory requirements
• Training will be provided as part of employment

Qualifications

• Minimum of 5 years’ experience in collections or support roles, including payment discussions, account management, and overdue account resolution (e.g., contact centre or virtual assistant environments, or similar/relevant experience)
• Excellent English communication skills, both spoken and written
• Proven ability to negotiate payment plans and influence outcomes
• Skilled in objection handling and managing difficult conversations
• Results-driven with a track record of meeting or exceeding targets
• High level of accuracy and attention to detail in documentation
• Ability to work independently and manage time effectively
• Preference for candidates based in Manila
• Must have a reliable internet and working PC/laptop
• Must not hold any other concurrent employment

Work Arrangement & Expectations

This is a remote role that will be set up as an independent contractor engagement. To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)