Collection Counselor I @Dovenmuehle Mortgage, Inc.
Customer Service
Salary usd 17.5 - 18.5..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 2d ago

[Hiring] Collection Counselor I @Dovenmuehle Mortgage, Inc.

2d ago - Dovenmuehle Mortgage, Inc. is hiring a remote Collection Counselor I. πŸ’Έ Salary: usd 17.5 - 18.5 per hour πŸ“Location: USA

Role Description

Point of contact for delinquent accounts for collections activities.

Schedule: Monday - Friday 10:00am-7:00pm, rotating Saturdays (7-11:30am/11:30-4pm)

  • Answer high volume of inbound calls from and/or generate high volume of outbound calls to delinquent borrowers.
  • Resolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to bring the loan current, or proceed with hardship assistance as appropriate.
  • Counsel borrowers on options for meeting their payment obligations, explain terms, and arrange repayment plans based on department procedures.
  • Discuss financial status, review monthly income and expenses, and determine reason for non-payment.
  • Offer Loss Mitigation assistance, and if appropriate, explain options and processes in detail.
  • Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA).
  • Follow all company and department policies and procedures.
  • Utilize proper protocols, for borrowers, clients, state, and federal regulations, as well as best practices.
  • Maintain and document mortgage collection systems and databases with all activities and communications.
  • Process mortgage loan payments in accordance with established guidelines.
  • Consistently meet or exceed monthly goals.
  • Successfully complete annual regulatory compliance training.
  • Additional duties as assigned.

Qualifications

  • High School diploma or equivalent.
  • Solid PC skills: Microsoft applications and loan servicing platforms.
  • 1-2 years collection experience/customer service experience.
  • Analytical and problem-solving skills and attention to detail.
  • Effective communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences.
  • Ability to negotiate with others and demonstrate assertiveness and empathy when necessary to obtain favorable resolutions.
  • Ability to understand and explain financial matters, details of modifications, and foreclosures in terms affected audiences understand.

Requirements

  • Knowledge of loan servicing software/systems.
  • Collection experience.
  • Call center experience.
  • Bilingual in Spanish - must pass bilingual certification.

Benefits

  • Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more.
  • Employer paid Life Insurance, Short Term Disability, and Long-Term Disability.
  • 401 (K) Plan with company match.
  • Paid Vacation, Sick, Personal and Holidays.

Physical Demands and Work Environment

  • The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise.
  • The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others.
  • The employee must be able to remain in a stationary position and/or move about the organization or remote office.
  • The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach.
  • May occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs.
  • Employees may be required to type and utilize a computer for long periods of time.
  • The employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machines, computer printers and phones.
  • The noise level, if working on-site, is usually moderate and typical of an office environment.
  • In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable an employee with a qualified disability to satisfactorily perform the essential functions of the job.
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Collection Counselor I @Dovenmuehle Mortgage, Inc.
Customer Service
Salary usd 17.5 - 18.5..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 2d ago
Apply for this position
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️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 152,720 Remote Jobs
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