[Hiring] COBRA Specialist @OSV

Role Description

The COBRA Specialist supports and services clients as well as COBRA participants for whom OneSource Virtual contracted to provide COBRA Administration.

• Provides professional and timely service to internal and external customers.
• Effective communication skills via telephone, email, and in-person.
• Participates in new business implementation process.
• Provides accurate and timely responses to all inquiries.
• Processes qualifying events, participant terminations, and updates.
• Resolves COBRA administration service issues with internal staff and outside vendors.
• Advises COBRA participants of regulatory requirements regarding grace periods, processes, etc.
• Processes premium payments.
• Processes all incoming and outgoing COBRA-related correspondence.
• Meets or exceeds all performance standards.
• Participates in Open Enrollment planning and implementation.
• Assumes other duties as assigned by Manager.

Qualifications

• High School Diploma Required.
• 1-2 years of related experience and/or training.
• Customer Service experience preferred.
• Must have knowledge of COBRA; knowledge of federal regulations.
• Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc.).

Requirements

• Analytical skills.
• Attention to detail.
• Customer service experience.
• Ability to multi-task.
• Professional communication skills.
• Ability to work independently.
• Flexible.
• Ability to make decisions utilizing sound judgment.
• Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace; maintain punctuality and adherence to set schedule; have solid research and follow-up skills.
• Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues.

Benefits

• Encouragement to learn and share ideas.
• Reward for innovative thinking, fresh perspectives, creative collaboration, and hard work.
• Values-based culture.
• Upward mobility and professional development with opportunities of all kinds.