[Hiring] COBRA Client Accounts Specialist @The Cigna Group

Role Description

As a COBRA Client Accounts Specialist, you will support the successful implementation and ongoing management of client accounts, helping ensure a seamless experience for clients, brokers, and internal partners. In this role, you will coordinate across teams, manage key account processes, and contribute to accurate, timely service delivery that supports compliance and client satisfaction. Your attention to detail, organization, and communication skills will play a critical role in driving operational excellence.

• Coordinate new account implementations by gathering required documentation, supporting client setup, and ensuring accurate system entry.
• Partner with clients, brokers, and internal teams to answer questions, provide guidance, and ensure a smooth onboarding experience.
• Support preparation and review of COBRA administration proposals and required documentation.
• Maintain and track account lifecycle activities, including implementations, renewals, and terminations.
• Ensure accurate storage and documentation of client agreements, implementation materials, and termination records.
• Assist with account updates and terminations in internal systems and coordinate with accounting or other teams as needed.
• Monitor timelines and proactively follow up on outstanding items to ensure timely completion of account processes.
• Collaborate across departments to resolve issues and maintain strong, service-focused relationships.
• Contribute to process improvements and support special projects as assigned.
• Maintain confidentiality and adhere to regulatory and compliance requirements.

Qualifications

• High school diploma or equivalent.
• Minimum 2+ years of experience in customer service, account support, or healthcare/benefits administration.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent communication skills and ability to work effectively with internal and external stakeholders.
• Proficiency in Microsoft Office, including Word and Excel.
• Ability to learn and adapt to new systems and processes.

Requirements

• Experience with COBRA administration or employee benefits.
• Familiarity with healthcare regulations, including COBRA and HIPAA.
• Experience working with client implementation or account lifecycle processes.
• Strong attention to detail and data accuracy skills.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Benefits

• Hourly rate of 21 - 32 USD / hourly, depending on relevant factors, including experience and geographic location.
• Eligible to participate in an annual bonus plan.
• Comprehensive range of benefits, including medical, vision, dental, and well-being and behavioral health programs.
• 401(k) and company paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year and paid holidays.

Company Description

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.