[Hiring] Coach Onboarding and Relationship Manager @Bloom Growth™

About the role

The Coach Onboarding and Relationship Manager plays a critical role in helping Bloom Growth Coaches successfully launch and grow their coaching practices. This role owns the full coach lifecycle experience—from onboarding through ongoing support and community engagement—ensuring every coach feels welcomed, equipped, connected, and positioned to succeed. As the primary relationship owner for active coaches, this role drives proactive communication, operational excellence, and accurate data management to support coach growth and inform company decision-making.

What you'll do

• Own the full lifecycle of Bloom Growth Coaches, guiding onboarding, activation, engagement, and offboarding.
• Lead onboarding sessions and support new coaches through a structured 90-day roadmap designed to help them land their first client.
• Ensure all coach systems are fully set up, including email activation, multi-factor authentication (MFA), Mighty Networks access, and WhatsApp community enrollment.
• Provide onboarding and software training so coaches can confidently use Bloom Growth tools and resources.
• Serve as the primary point of contact for coaches, responding to questions and providing proactive support.
• Monitor coach engagement and proactively reach out to coaches who may need additional support.
• Maintain accurate coach and client data in HubSpot to support reporting and leadership insights.
• Coordinate logistics and communications for quarterly coach community gatherings and manage communication across coach community channels.

Qualifications

Required:

• Bachelor’s degree or equivalent professional experience
• 3–5 years of experience in customer success, account management, operations, or client support
• Experience using a customer relationship management (CRM) system such as HubSpot
• Strong written and verbal communication skills
• Ability to work effectively in a remote environment and manage multiple priorities

Preferred:

• Experience supporting independent consultants, coaches, or professional service providers
• Experience in Software as a Service (SaaS) environment
• Project management experience with demonstrated ability to drive timelines proactively
• Experience facilitating onboarding or training sessions
• Experience managing online communities (Mighty Networks, WhatsApp, or similar platforms)

Compensation

The expected base salary range for this role is $70,000–$90,000 USD, depending on experience, skills, qualifications, and geographic location. Bloom Growth™ follows an equitable, market-aligned compensation philosophy to ensure fairness and consistency across our fully remote team.

Benefits

• 100% remote work environment
• Medical, dental, vision, and life insurance
• 401(k) with employer match (immediate eligibility)
• Unlimited PTO
• Paid parental leave
• Professional development opportunities
• Company-paid holidays

Hiring Process

Our hiring process includes four steps designed to be transparent and respectful of your time:

1. Predictive Index assessment
2. Initial interview
3. Conversation with the hiring manager
4. Leadership Team interview

Location Eligibility

This role is open to candidates permanently residing in the United States, excluding California and New York. Bloom Growth adjusts compensation based on geographic market data to maintain internal equity.

Application Window

Applications will remain open until the position is filled. Priority consideration is given to candidates who apply within the first two weeks of posting.

A Bit About Us

We’re a fully remote team committed to openness, helpfulness, continual learning, and honest communication. These values shape how we work together and how we support the clients who use our business growth operating system.

Equal Opportunity

Bloom Growth is an equal opportunity employer committed to creating an inclusive and respectful workplace. All employment decisions are made without regard to protected characteristics in accordance with applicable laws. We participate in E-Verify and require all employees to complete the I-9 verification process upon hire.

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