[Hiring] Cloud Success Manager @Insight

Role Description

As a Cloud Success Manager, you will play a critical role by being the “voice of the customer” as they adopt XaaS solutions. You will be involved in various activities to ensure your portfolio of clients are achieving their business outcomes by successfully adopting and expanding their use of cloud solutions. From monitoring and evaluating their usage, to spotting and remediating roadblocks, to recommending consulting services and managed services, you will work closely with your clients’ key stakeholders as well as Insight’s internal teams to drive our mutual success.

• Provide post-sales strategic guidance and recommend additional initiatives to continue improving the client’s technology experience.
• Develop and provide customized actionable recommendations to increase adoption and work closely with Insight resources to provide the specific help the client needs.
• Be the “voice of the customer” by introducing client stakeholders to Insight’s team and conducting monthly or quarterly business reviews.
• Help improve the Cloud Success Management Team processes and capabilities.

Qualifications

• Bachelor’s degree in business, or other relevant technical discipline from an accredited university.
• 4+ Years of experience in customer facing positions (professional services, technical support, program manager, or similar role that focused on client success preferred).
• 2+ years Technical experience with Public Cloud, Software as a service, Data Center or Network technology.
• Experience with understanding and explaining cloud costs.
• Must have AWS Cloud Practitioner Cert.

Benefits

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

Company Description

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.