[Hiring] Cloud Solution Agent @Sherweb

Role Description

Here’s how you will contribute to the success of the company:

• Be the main point of contact for all incoming calls and various requests from customers, including direct and partner channels.
• Collaborate with sales advisors, direct customers, partners, and other key stakeholders.

Here's what your day-to-day will look like in this role:

• Ensure the timely and successful delivery of Sherweb’s solutions according to customers’ needs and objectives.
• Provide training on products and platform, along with onboarding and sales support to both new and existing customers.
• Collect customer feedback and identify opportunities for continuous improvement of products and services.
• Provide pre- and post-sales support.
• Play a vital role in customer satisfaction by offering best-in-class, efficient, and professional solutions.
• Focus on first contact resolution and problem solving in a timely manner.
• Handle and take ownership of internal requests and processes on behalf of customers.

Qualifications

• 2 years of customer-facing experience.
• Ability to juggle multiple tasks and priorities.
• Strong written and verbal communication skills.
• Strong time management and organizational skills.
• Excellent knowledge of Microsoft products (Outlook, Teams, Excel).
• Experience in a similar or sales-focused role is preferred.
• Ability to provide a quick turnaround for customer needs.
• Passionate about the customer experience.
• A natural, personable, and dedicated team player.
• Experience in IT is preferred.
• Bilingualism (French and English) is required.

Benefits

• A fast-paced work environment that adapts to you.
• A friendly and diverse work culture with inclusion and equality at the heart of our actions.
• Beautiful offices for meetups and collaborative work (Sherbrooke and downtown Montréal).
• State-of-the-art technology and tools.
• A results-oriented culture where talent, action, and thinking outside the box are recognized.
• Annual salary review based on performance.
• Generous and caring colleagues of various professional and cultural backgrounds.
• A flexible total compensation offer.
• Vacation time that considers your previous experience.
• Advanced paid hours to recharge your batteries (holidays and mobile days).
• Flexible benefits plan that adapts to your needs.
• Flexible savings fund options.
• A monthly home internet allowance.
• Considerable growth opportunities.
• A career path with opportunities to learn and grow.
• Proximity to your direct manager and open, honest communication to support your development.
• Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career.
• “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year.