Cloud Solution Agent @Sherweb
Customer Service
Salary unspecified
Remote Location
Job Type full-time
Posted YDay

[Hiring] Cloud Solution Agent @Sherweb

YDay - Sherweb is hiring a remote Cloud Solution Agent. 💸 Salary: unspecified 📍Location: Canada

Role Description

Here’s how you will contribute to the success of the company:

  • Be the main point of contact for all incoming calls and various requests from customers, including direct and partner channels.
  • Collaborate with sales advisors, direct customers, partners, and other key stakeholders.

Here's what your day-to-day will look like in this role:

  • Ensure the timely and successful delivery of Sherweb’s solutions according to customers’ needs and objectives.
  • Provide training on products and platform, along with onboarding and sales support to both new and existing customers.
  • Collect customer feedback and identify opportunities for continuous improvement of products and services.
  • Provide pre- and post-sales support.
  • Play a vital role in customer satisfaction by offering best-in-class, efficient, and professional solutions.
  • Focus on first contact resolution and problem solving in a timely manner.
  • Handle and take ownership of internal requests and processes on behalf of customers.

Qualifications

  • 2 years of customer-facing experience.
  • Ability to juggle multiple tasks and priorities.
  • Strong written and verbal communication skills.
  • Strong time management and organizational skills.
  • Excellent knowledge of Microsoft products (Outlook, Teams, Excel).
  • Experience in a similar or sales-focused role is preferred.
  • Ability to provide a quick turnaround for customer needs.
  • Passionate about the customer experience.
  • A natural, personable, and dedicated team player.
  • Experience in IT is preferred.
  • Bilingualism (French and English) is required.

Benefits

  • A fast-paced work environment that adapts to you.
  • A friendly and diverse work culture with inclusion and equality at the heart of our actions.
  • Beautiful offices for meetups and collaborative work (Sherbrooke and downtown Montréal).
  • State-of-the-art technology and tools.
  • A results-oriented culture where talent, action, and thinking outside the box are recognized.
  • Annual salary review based on performance.
  • Generous and caring colleagues of various professional and cultural backgrounds.
  • A flexible total compensation offer.
  • Vacation time that considers your previous experience.
  • Advanced paid hours to recharge your batteries (holidays and mobile days).
  • Flexible benefits plan that adapts to your needs.
  • Flexible savings fund options.
  • A monthly home internet allowance.
  • Considerable growth opportunities.
  • A career path with opportunities to learn and grow.
  • Proximity to your direct manager and open, honest communication to support your development.
  • Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career.
  • “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year.
Before You Apply
remote Be aware of the location restriction for this remote position: Canada
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Cloud Solution Agent @Sherweb
Customer Service
Salary unspecified
Remote Location
Job Type full-time
Posted YDay
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
Unlock 152,720 Remote Jobs
remote Be aware of the location restriction for this remote position: Canada
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
Unlock 152,720 Remote Jobs
×

Apply to the best remote jobs
before everyone else

Access 152,720+ vetted remote jobs and get daily alerts.

4.9 ★★★★★ from 500+ reviews
Unlock All Jobs Now

Maybe later