[Hiring] Cloud IT Support Specialist @CompTech Computer Technologies

Role Description

CompTech is seeking a qualified, cleared, Critical Cloud & Infrastructure IT Support Specialist to support mission-critical cloud and infrastructure environments. This role is responsible for the planning, coordination, and delivery of IT support services, including:

• System installation
• Configuration
• Troubleshooting
• User assistance
• Training

Ensuring high levels of system availability, performance, and security, the specialist supports operations in compliance with DoD cybersecurity policies, FedRAMP, and the Risk Management Framework (RMF). Responsibilities include:

• Responding to incidents and service requests
• Collaborating with engineering, cybersecurity, and operations teams

Qualifications

• Six (6) years of progressive experience in Information Processing, including hands-on experience supporting DoD IT hosting solutions
• Three (3) years specialized in Information Processing with a range of hardware/software solutions
• Two (2) years of concentrated, hands-on experience in installing, diagnosing problems, and training customers in software and hardware

Requirements

• Diagnosing, analyzing, and resolving technical issues in response to customer-reported incidents and service requests
• Planning and analysis of IT support workflows and operational processes
• Researching, analyzing, and reporting on incident trends and system performance patterns
• Developing and maintaining problem tracking databases and knowledge repositories
• Creating technical documentation and training materials
• Installing, configuring, troubleshooting, and maintaining hardware, software, and peripheral devices
• Performing system backup, restoration, and recovery operations
• Consulting with users and stakeholders to identify system requirements and operational needs
• Conducting feasibility studies and alternatives analyses
• Preparing business cases and technical justifications for proposed system improvements
• Ensuring adherence to DoD and DLA information security and cybersecurity policies
• Supporting compliance with RMF, NIST, and applicable DoD cybersecurity standards

Benefits

• Salary: $75k - $85k
• 401k with matching

Company Description

CompTech is a service-oriented program management and technical company working to build lasting relationships with small and large companies, municipalities, and Government agencies. Headquartered in Dayton, OH, our clients nationwide are provided with services in client-focused practice areas resulting in solutions to organizational challenges.