[Hiring] Clinician Experience Specialist @Nabla

Role Description

We’re looking for a Clinician Experience Specialist to help us deliver an exceptional experience to our rapidly expanding user base. In this hands-on, high-impact role, you’ll be on the frontline supporting clinicians virtually through video and email — resolving issues, guiding users, and helping them get the most out of Nabla’s platform. You’ll collaborate closely with our Product, Engineering, and Customer Success teams to surface feedback, influence product improvements, and ensure every update drives value for our customers.

From clinical quality assurance to workflow troubleshooting, you’ll play a critical role in shaping how Nabla supports and engages its users as we scale. If you thrive in a fast-paced environment, love solving complex problems, and take pride in delivering white-glove support with a clinical and analytical mindset, this is the role for you.

Responsibilities

• Deliver exceptional support to users through email and video calls, providing timely, professional, and empathetic assistance.
• Manage and resolve feedback and support tickets in Front (ticketing system), addressing a wide range of needs including clinical QA, product education, and software troubleshooting.
• Educate and empower users through tutorials and personalized guidance, helping them optimize their workflows and customize their Nabla experience.
• Collaborate cross-functionally with Product and Engineering teams to investigate issues, identify root causes, and influence product improvements.
• Analyze and synthesize user feedback to surface trends, inform product decisions, and improve overall quality and customer satisfaction metrics.
• Contribute to process improvements, helping to scale and streamline support operations as Nabla’s customer base continues to grow.

Qualifications

• 4+ years in healthcare technology, customer success, or support, with at least 2 years in a customer-facing role.
• 2+ years working in a clinical or clinical documentation role (e.g., scribe, medical assistant, nurse) with strong understanding of provider workflows and EHR systems.
• Must Have EHR Experience: NextGen & PointClickCare. Specialty EHR's a plus.
• Experience working in a fast-paced startup environment, ideally in healthcare SaaS.
• Proficient with tools like Front (ticketing system), Google Workspace, Linear, Slack, Mixpanel, Looker, or similar systems; able to quickly learn complex products and explain them clearly to clinicians.
• Excellent written and verbal skills, able to build trust with and guide clinicians.
• Analytical thinker with the ability to diagnose issues and develop effective solutions.
• Comfortable shifting between support, process improvement, and clinician engagement in a dynamic, growing company.

Requirements

• Candidates must be currently authorized to work in the United States and must be able to maintain authorization to work in the United States without requiring employer sponsorship, now or in the future.
• For this role, the Company is not able to sponsor, transfer, or extend employment-based visas or other work authorization.

Benefits

• Competitive salary and stock options.
• 100% individual coverage for Medical, Dental, and Vision insurance.
• Unlimited paid time off and 11 national holidays.
• Unlimited sick leave.
• Paid leave for new parents.
• $1,500 to purchase home office equipment.
• Ownership of your time and schedule.