[Hiring] Clinical Support Specialist @Arine

Role Description

Are you passionate about improving patients' lives? Join our Clinical Care team at Arine! As a valued team member, you will utilize Arine's software platform to optimize patient outcomes, enhance patient care, and efficiently deliver our clinical services.

• Make outbound calls to patients, providers, and pharmacies to intervene in patient cases identified by Arine's platform.
• Obtain and accurately document health and contact information.
• Schedule appointments and resolve medication-related issues.
• Perform patient engagement activities.
• Answer inbound customer support requests and handle other assigned duties.
• Engage patients over the phone to deliver Arine's services on behalf of their health plan.
• Manage a consistent volume of outbound and inbound calls while maintaining productivity and service quality.
• Meet individual and team performance metrics related to outreach, engagement, documentation quality, and service outcomes.
• Escalate potential medication-related and health-related issues to a pharmacist.
• Obtain provider contact information to facilitate the delivery of clinical interventions.
• Accurately document all interactions, interventions, and outcomes in Arine's software platform.
• Participate in process improvement meetings and team meetings to optimize workflows.
• Follow up with hospitals, clinics, pharmacies, and patients to resolve clinical issues and concerns.
• Prepare and send patient educational materials and other necessary items as needed.
• Schedule patients for telephonic or videoconference appointments with clinical pharmacists.
• Assist with obtaining referrals and authorizations.
• Take ownership of assigned work and see it through to completion.

Qualifications

• Bachelor's degree in Health Sciences or a related field preferred.
• Healthcare certification preferred (e.g., Certified Pharmacy Technician, Certified Medical Assistant, Behavioral Health Technician).
• Ability to prioritize effectively and work in a fast-paced environment.
• Knowledge of basic medical terminology and medication names (brand and generic).
• Excellent written and oral communication skills.
• Strong interpersonal and customer service skills.
• Demonstrated reliability, accountability, and follow-through.
• High attention to detail with a strong commitment to documentation accuracy.
• Comfort working in a metrics-driven environment.
• Strong computer skills, including proficiency in Google Workspace and Mac (Apple) environment.
• Comfort learning and using new technologies, including clinical software platforms.
• A team player mindset with the ability to work independently.
• Openness to coaching, feedback, and continuous learning.
• Ability to work 40 hours/week (within company operating hours of Monday-Friday, 6AM-6PM Pacific Time, with up to two rotating Saturday shifts/month).

Requirements

• Ability to pass a background check.
• Must live in and be eligible to work in the United States.

Benefits

• Dynamic role with opportunities to contribute to the company's growth.
• Unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.
• Temp-to-hire position for an expected duration of 6 months, with the possibility of extension or conversion to a permanent role based on performance and business needs.
• Full benefits starting from day one during the temporary period.
• Transparency regarding workload and scheduling demands during peak seasons.
• Hourly pay rate for this position is: $20-22/hour.