[Hiring] Clinical Service Desk-Helpdesk @NTT DATA

Role Description

This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls in a call center environment supporting our customers 24x7x365.

• Shift flexible; shift work required including nights, weekends, and/or holidays
• Respond to incoming service desk calls from healthcare customers regarding clinical applications such as Epic, Cerner, McKesson, and Meditech
• Handle incidents including workflow issues, application errors, user access, and functionality
• Track and document comments, close or escalate incident tickets and related issues in a timely manner
• Drive resolution of incidents on a 24/7 desk
• Read text on computer screens for the duration of the shift
• Remain at designated workspace and in the phone queue for an 8 to 10-hour period with scheduled breaks
• Ensure a quiet, private workspace with high speed, wired internet
• Travel up to 10% of the time, if required
• Lift up to 25 lbs. if needed for equipment setup
• Have a working cell phone for manager communication and Two-Factor Authentication

Qualifications

• Minimum of 4 years of service desk/helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
• Minimum of 1 year of technical troubleshooting experience
• High school diploma or equivalent required
• Experience in a call center environment
• Demonstrate a service philosophy in all interactions with clinicians and colleagues
• Effective communication and interpersonal skills
• Proficient typing and English language skills (both verbally and in writing)
• Strong listening capabilities to fully understand caller's needs/requests
• Exceptional ability to work optimally in a fast-paced environment
• Minimum 1 year Healthcare-Healthcare Systems-Customer Service

Requirements

• Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered.

Benefits

• Full comprehensive benefits package that starts from your first day of employment