[Hiring] Clinical Concierge @Zenara Health

Role Description

Zenara Health is looking for a warm, articulate Clinical Concierge to help psychiatrists and mental health clinicians get started with Zenara Assess and feel genuinely supported from their first interaction. This is not a sales role. It is not a call-center role. It is a high-trust concierge role for clinicians who are getting started with Zenara.

The main focus of the role includes:

• Running short Microsoft Teams onboarding calls
• Following up after early Assess reports
• Helping users get the most out of Assess
• Providing light inbound call coverage during the afternoon window
• Keeping clear notes and clean handoffs

Qualifications

• A clinical or mental-health-related background is strongly preferred, including:
• Nursing
• Psychology
• Social work
• Behavioral health
• Care coordination
• Psychiatric practice administration
• Medical assisting
• Healthcare customer success
• Current study in a related field

Requirements

• Warm, calm, and clear on video and phone calls
• Comfortable speaking with psychiatrists and mental health clinicians
• Professionally credible without sounding stiff
• Able to follow a script without sounding scripted
• Good at knowing when something is outside your scope
• Reliable during agreed coverage hours
• Organized enough to log accurate notes after every interaction
• Strong in spoken and written English
• Able to make clinicians feel helped, not handled
• Available for a consistent 4-hour US afternoon coverage window
• Flexible to expand hours over time as call volume grows

Benefits

• Compensation is hourly, recommended range: $28–$35/hour, depending on experience
• Approximately $2,400–$3,000 per month at the starting schedule of 20 hours per week
• Training provided on various aspects of the role

Hours

This is a part-time contract role with fixed US afternoon coverage:

• 1pm–5pm Eastern Time
• 10am–2pm Pacific Time for West Coast-based candidates

To apply

Please send your CV and a short note explaining:

• Your clinical, mental-health, healthcare, or customer-facing background
• Why you would be comfortable speaking with psychiatrists and mental health clinicians
• Your availability for a regular 1pm–5pm ET / 10am–2pm PT coverage window
• Whether you have flexibility to expand hours based on call volume
• Your proposed hourly rate
• Confirmation that you have reliable internet, a quiet workspace, webcam, and clear audio for Microsoft Teams video calls