[Hiring] Client Training Executive @Simplyhealth

Role Description

Be at the heart of delivering exceptional client training. Are you highly organised, customer-focused and great at making things happen behind the scenes? Do you enjoy working with people, managing multiple priorities and bringing structure to busy environments?

We’re looking for a Client Training Executive to join our team and play a key role in delivering a high-quality training experience for our clients, trainers and wider business. This is a varied and exciting role where no two days are the same. You’ll be the central point of contact for training enquiries, supporting our trainers and clients from initial request through to successful delivery, while helping us continually develop and promote our training offering.

What you’ll be doing:

• Providing essential administrative and coordination support across our Client Training team, including:
• Managing trainer diaries, bookings, travel, accommodation and training resources, ensuring everything is in place for successful events.
• Acting as a key point of contact for internal and external clients, responding to training enquiries and providing a professional, helpful service by phone and email.
• Coordinating training requests, bookings and invoicing, ensuring information is accurate and delivered on time.
• Producing reports and management information to support the Head of Events and Training and Client Training Manager.
• Supporting our Cvent event management system and ensuring all relevant CPD requirements are accurately recorded and maintained.
• Maintaining accurate records and supporting BDIA and other accreditation requirements, including regular audits of CPD provision and associated measures.
• Helping to develop our online learning programme, working alongside the Sales Training Executive with administrative and marketing support.
• Using PageTiger and other digital platforms to keep our online presence professional, accurate, engaging and continually evolving.
• Working collaboratively with other areas of the business to ensure training materials are up to date, on brand and effectively promoted both internally and externally.
• Supporting marketing activity and creating engaging copy to promote our training programmes.
• Attending Field Team meetings and occasionally supporting national events.
• Helping to ensure team controls, procedures and processes are effective, consistently followed and continuously improved.
• Championing sustainability, identifying practical ways to reduce waste and minimise the carbon footprint of our training activities.

Qualifications

• Excellent organisation and time-management skills.
• Strong written and verbal communication skills.
• A confident, professional and customer-focused approach.
• The ability to manage competing priorities and remain calm in a busy environment.
• Excellent attention to detail and a commitment to maintaining accurate records.
• Confidence using Microsoft Office and digital systems, with the ability to learn new platforms quickly.
• Experience of administration, coordination, events, training, customer service or a similar environment.
• A proactive mindset and willingness to identify improvements rather than simply follow existing processes.
• The ability to build positive relationships with colleagues, clients and external contacts.

Benefits

• Opportunity to become a key member of a collaborative training team.
• Gain broad experience across client management, events, digital learning, marketing, compliance and business administration.
• Make a real impact — helping trainers deliver outstanding learning experiences, supporting clients throughout their training journey and contributing to the continued growth and development of our training programme.

Your Recruitment Journey

We’re focused on providing an application, assessment and onboarding journey that is fair, consistent, diverse and inclusive for all, allowing us to hire top talent based on the skills and behaviours pivotal to your and our success.

Your process:

• Screening call with Talent Acquisition Team
• Interview with the hiring manager and team
• Offer

Should you require any additional support with your application, or need us to make any adjustments for you, please contact our Talent Team at [email protected] .

Please note: Working for a purpose-driven company like ours is a fantastic opportunity, so we often receive high volumes of applications for our roles. In these cases, we may close our job adverts early and won’t be able to consider applications after that time.