[Hiring] Client Support Specialist @Grow Therapy

Role Description

We're looking for a Customer Support Specialist who genuinely enjoys helping people and takes pride in making complicated experiences feel simpler, clearer, and more human.

As a member of our Customer Support team, you'll play an important role in helping clients navigate their experience with Grow Therapy. Whether someone is experiencing a technical issue, has a question about their insurance coverage, or needs help understanding a bill, you'll be there to provide thoughtful, accurate, and empathetic support.

We believe exceptional support goes beyond answering questions or resolving tickets. It's about recognizing what someone needs, taking ownership of their experience, and helping them feel understood and confident about what comes next.

You'll work closely with teammates across Customer Support, Product, and other departments to identify recurring challenges, advocate for improvements, and help us create a better experience for everyone using Grow Therapy.

Your responsibilities will include:

• Delivering exceptional customer experiences.
• Support clients and providers through live chat, asynchronous messaging, and phone, approaching every interaction with professionalism, empathy, and a commitment to making complicated experiences feel simpler and more human.
• Solving problems with curiosity and ownership.
• Balancing quality with efficiency.
• Communicating with clarity and compassion.
• Taking accountability for every interaction.
• Continuously learning and improving.
• Identifying opportunities to make things better.
• Being a dependable teammate.

Qualifications

• Have at least one year of experience in a customer-facing role, including customer support, hospitality, retail, healthcare, or another service-oriented environment.
• Have kindness at your core.
• Are naturally curious.
• Take ownership.
• Thrive on solving complex problems.
• Are self-aware and eager to grow.
• Care about doing excellent work.
• Communicate with clarity and compassion.
• Are adaptable and dependable.
• Enjoy being part of a team.
• Are passionate about technology, AI, troubleshooting, or improving processes and systems.

Requirements

• Hourly, Non-Exempt
• Base Compensation: $24.04
• This role is fully remote.

Benefits

• Health Benefits: Comprehensive medical, dental, vision, life, and disability coverage.
• Grow for Grow: No cost access to therapy through the Grow platform (available to US employees).
• Financial Wellness: Retirement savings programs and equity opportunities to help you invest in your future.
• Flexible Time Off, Paid Holidays & Winter Break: Flexible time off, company paid holidays (which vary by country), and a full company-wide Winter Break to rest and recharge.
• Parental Leave: Up to 18 weeks of paid parental leave to support you and your growing family and a new child stipend.
• Mental Health Mornings/Afternoons: Dedicated weekly flexible time for self-care, whether that's therapy, exercise, journaling, time with family, or simply taking a break.
• Wellness & Development Stipend: Annual stipend to support your personal wellbeing and professional growth, from fitness and education to books and learning resources.
• Commuter Benefits: Pre-tax commuter benefits to support teammates working from one of our hub locations.
• Home Office & Meals: Support for your home workspace plus meal benefits, with offerings tailored to both remote and hub-based employees.
• Additional Perks: A variety of wellbeing benefits, including wellness memberships, virtual care, pet insurance discounts (where available), and global travel assistance.