[Hiring] Client Support Specialist @Porch Group

Role Description

The future is bright for the Porch Group, and we’d love for you to be a part of it as a Client Support Specialist. This role involves coordinating and executing escheat tasks for RynohEscheat Pro clients, maintaining compliance requirements in the Rynoh escheat admin database, and communicating effectively with clients and their escheat payees.

• Ensure RynohEscheat Pro clients are properly set up in Rynoh, including bank accounts activated, holder(s) set up, Pro Letterhead uploaded, and imports, if needed.
• Daily escheat due diligence requirements, including but not limited to creating and sending due diligence letters, responding to payee requests, updating Rynoh Escheat transactions with notes, and reaching out to clients for check reissues.
• Quarterly compliance review and maintenance of escheat database.
• Responsible for filing state NAUPA reports, as assigned.
• General knowledge of escheat module, requirements, and ability to troubleshoot and correct any errors.
• Successfully handle any duties as assigned by manager with little to no supervision.
• Maintain an overall awareness of functions of RynohLive software to answer any questions or troubleshoot any problems for customers.

Qualifications

• High school diploma or GED.
• A minimum of 5 years of experience in a client support setting.
• Greater than average understanding of computers and software with little to no hesitations on how to fix general computer problems.
• Driven self-starter with a positive mindset and proven ability to work with little to no supervision.
• Ability to multi-task and manage workload.
• Ability to meet deadlines and manage your own schedule.
• Proven flexibility to meet the ever-changing needs of a growing business.
• Written and oral communication skills with the ability to interact in person and over the phone with people from all backgrounds.
• Microsoft Office Products experience required.
• Must be able to pass background check.
• Experience in banking and/or the title industry is preferred.
• Experience in an IT setting with client interaction is preferred.
• Knowledge of online banking systems preferred.

Requirements

• Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload.

Benefits

• Monthly Salary: COP 2,300,000.00

Company Description

Porch Group is a leading vertical software and insurance platform positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship.

• Providing the best services for homebuyers.
• Led by advantaged underwriting in insurance.
• To protect the whole home.
• Built deep relationships with approximately 30 thousand companies key to the home-buying transaction.
• Traded under the ticker symbol PRCH since 2020.