[Hiring] Client Support Specialist @Hanger

Role Description

The O&P Insight Revenue Solutions Team is a key liaison between the company and its clients, overseeing the revenue cycle management process for assigned clients. The Client Support Specialist provides direct support to the Client Partners in areas such as billing, payment processing, and accounts receivable.

• Perform basic claim scrubs
• Input data into insurance portals
• Perform preliminary and in-depth (code specific) insurance verifications
• Prepare documentation for prior authorization submission
• Check claim status per client partners’ specifications
• Mail paper claims
• Investigate and report on claim denials
• Conduct follow-up phone calls to insurance companies to manage accounts receivables
• Run monthly reports as specified by the client partners
• Communicate clearly and efficiently with team members
• Other roles may be added as professional development and training is completed
• Other tasks may be assigned by Leadership Team as needed

Qualifications

• High school diploma required
• Minimum of 1-2 years of prior medical office experience required
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures

Requirements

• Detail oriented
• Professional verbal and written communication skills
• Ability to multi-task and maintain productivity
• Advanced computer skills
• Knowledge of Orthotics and Prosthetics (preferred)
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships
• Keep the patient at the center of everything that you do, building lifelong trust
• Foster open collaboration and constructive dialogue with everyone around you
• Continuously innovate new solutions, influencing and responding to change
• Focus on superior outcomes, and calibrate work processes for outstanding results

Benefits

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs - Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest