[Hiring] Client Support Specialist @ApTask

Role Description

ApTask is seeking a Client Support Specialist to provide professional, responsive support to clients and internal teams throughout the service lifecycle. This role is ideal for a highly organized customer service professional who communicates clearly, follows through on commitments, and can manage multiple priorities in a fast-paced remote environment.

The Client Support Specialist will respond to client inquiries, coordinate requests, maintain accurate records, assist with issue resolution, and help ensure a consistently positive client experience.

Key Responsibilities

• Serve as a primary point of contact for routine client questions, requests, and service-related inquiries.
• Respond promptly and professionally through email, phone, and other approved communication channels.
• Track client requests and follow up to ensure timely resolution.
• Coordinate with recruiting, operations, HR, payroll, and other internal teams as needed.
• Maintain accurate client, candidate, and service records in company systems.
• Assist with onboarding, documentation, status updates, and administrative processes.
• Identify recurring issues and escalate complex or sensitive matters appropriately.
• Communicate clearly regarding timelines, next steps, and outstanding requirements.
• Protect confidential client, employee, and business information.
• Contribute ideas that improve service quality, efficiency, and client satisfaction.
• Perform other duties related to client support and operations as assigned.

Qualifications

• 1+ year of experience in customer service, client support, account coordination, operations, staffing, recruiting, or a related field.
• Excellent written and verbal communication skills.
• Strong organization, attention to detail, and follow-through.
• Ability to manage multiple priorities while meeting deadlines.
• Comfortable working independently in a remote environment.
• Proficiency with Microsoft Office or comparable productivity tools.
• Professional judgment when handling confidential information and client matters.

Preferred Qualifications

• Experience supporting business to business clients.
• Experience in staffing, recruiting, HR, workforce solutions, or professional services.
• Familiarity with CRM, ATS, ticketing, or workforce management systems.
• Experience working with distributed or remote teams.

Benefits

• Medical, dental, and vision coverage.
• Paid time off and company holidays.
• Retirement savings benefits.
• Employee assistance and wellness resources.
• Professional development and learning opportunities.
• Remote work flexibility.
• A collaborative, inclusive, and growth-oriented work environment.

Equal Opportunity Employer

ApTask is committed to providing equal employment opportunities to qualified applicants and employees. Employment decisions are based on business needs, qualifications, merit, and other lawful factors, without regard to legally protected characteristics.

Apply today to join ApTask and help deliver an exceptional client experience in a growing workforce-solutions environment.