[Hiring] Client Support Advocate @Milliman

Role Description

The Client Support Advocate is critical as a first line of support for our clients, particularly health and life insurance companies. The ideal candidate will represent a successful, well-respected company and fulfill a critical, client-facing, multi-faceted role within the Operations department.

• Manage and deliver first-line client support end to end: respond promptly, resolve on the spot when possible, escalate complex cases appropriately, and own each case through accurate resolution.
• Create and improve documentation for client support.
• Look for ways to support client-facing teams by expanding knowledge to increasingly complex support issues.
• Assistance with client projects as time allows.
• Responsibilities will expand to other tasks and projects as your experience and knowledge increases.

Qualifications

• Intermediate proficiency with Microsoft Word, Excel, and Outlook.
• 2+ years of relevant professional experience, i.e. handling help desk / ticketing responsibilities, interacting with customers to solve technical issues, etc.
• Hands-on experience in SaaS or web-based applications industry.
• Experience with or willingness to learn generative AI to utilize for process and document improvement.

Requirements

• Thrives on helping others get through the day faster, and a whole lot happier.
• Adaptable and flexible.
• Display a positive, constructive, “can do” attitude when resolving issues.
• Project maturity and professionalism.
• Comfortable working independently and in teams.
• Excellent written and verbal communication skills.
• Maintain the utmost accuracy in grammar and spelling.
• Detail-oriented and organized.
• Learn quickly and take on new responsibilities over time.

Benefits

• Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners.
• Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges.
• 401(k) Plan – Includes a company matching program and profit-sharing contributions.
• Discretionary Bonus Program – Recognizing employee contributions.
• Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses.
• Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
• Holidays – A minimum of 10 paid holidays per year.
• Family Building Benefits – Includes adoption and fertility assistance.
• Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria.
• Life Insurance & AD&D – 100% of premiums covered by Milliman.
• Short-Term and Long-Term Disability – Fully paid by Milliman.