[Hiring] Client Success Technical Manager @FeverUp

Role Description

We are looking for a Client Success Technical Manager to join our Business department, reporting directly to our COO. You will take ownership of a portfolio of client accounts, acting as their main point of contact and trusted advisor. Your mission will be to build strong, long-term relationships, ensuring clients achieve maximum value from the Onebox platform and identifying opportunities for growth.

• Be the go-to person for clients when it comes to technical support, platform usage, and troubleshooting.
• Manage daily client requests, from incident resolution to platform configuration and data exports.
• Provide onboarding, training, and ongoing support to help clients get the most out of our ticketing platform.
• Collaborate closely with internal teams (Sales, Tech, Product, Design) to ensure a seamless client experience.
• Support on-site operations during live events when needed.
• Play a key role in driving customer satisfaction and identifying opportunities for improvement.

Qualifications

• Experience in customer support, ideally in a SaaS environment.
• Confident troubleshooting technical issues with a hands-on mindset.
• Fluent in Korean and English (written and spoken). Spanish is a plus.
• Tech-savvy, detail-oriented, and focused on client experience.
• Comfortable working cross-functionally with internal teams.
• Valid driver’s license for occasional on-site support.
• Knowledge of the ticketing industry is a big plus.
• Bonus: knowledge of networks or event tech.

Benefits

• 40% discount on all Fever events and experiences.
• Home office friendly - you can be based anywhere in Korea.
• Responsibility from day one and professional and personal growth.
• Great work environment with a young, diverse team of talented people to work with!
• Health insurance.
• English & Spanish lessons.
• Defined Contribution (DC) retirement plan managed by Korea Investment & Securities.