[Hiring] Client Success Specialist @KickUp

Role Description

KickUp is looking for a Client Success Specialist to join a team that is reimagining how school districts grow their most valuable asset: their people. As a Client Support Specialist, you’ll be the first point of contact for KickUp’s customers — answering questions, resolving issues, and helping districts get the most out of the platform.

• Own all inbound support through Intercom, including working directly with our Fin AI agent.
• Carry a book of Lite Touch district accounts through their adoption phase.
• Share data screencasts, send scaled communications, and ensure smaller districts feel supported.

This role is a hybrid of high-volume support and account ownership — you’ll be most successful if you’re energized by both helping someone solve a problem in real time and managing a relationship with a district over the course of a school year.

Qualifications

• 1–3 years of experience in customer support, customer success, or a related client-facing role.
• Strong written communicator — attentive to tone, clarity, and brevity.
• Experience with Intercom or similar support platforms; familiarity with AI-assisted support tools is a strong plus.
• AI-curious and excited about using AI tools to improve support quality and efficiency.
• Organized and can manage multiple open threads, accounts, and priorities.
• Motivated by customer satisfaction and take pride in leaving every interaction better than you found it.
• Comfortable with ambiguity and can make judgment calls in a fast-paced environment.
• Passion for education or experience in an education-adjacent setting — a plus, not a requirement.

Requirements

• Must be legally eligible to work in the United States.
• Available to work between 9am–5pm Eastern Time.
• Occasional travel may be required.

Benefits

• Stock options in our growing company.
• 401(K) plan with employer matching.
• Universal paid parental leave.
• A variety of medical, dental, and vision insurance options.
• An annual stipend for professional learning.
• Flexible PTO policy, extended holiday break, summer Fridays, and “Focus Fridays.”