[Hiring] Client Success Manager, Marketer @Adswerve, Inc

Role Description

Adswerve is looking for a Client Success Manager to join the Client Success Team! This role focuses on developing an understanding of digital media, analytics, and attribution services for our clients. Collaboration is critical, so we are looking for an individual who thrives on problem-solving and relationship-building with their clients and peers.

As a Client Success Manager, you will act as the strategic owner for a scalable portfolio of Direct Marketer accounts. You will be the face of Adswerve, tasked with:

• Proactively driving engagement
• Demonstrating the ROI of our platforms and services
• Uncovering opportunities to expand our partnership

Our Client Success Managers are ultimately responsible for gaining a strong understanding of the digital marketing industry and Adswerve workflows and processes. All members of our Client Success Team are encouraged to go above and beyond to ensure the growth and satisfaction of their assigned clients.

Qualifications

• 3+ years of Client Services, Customer Success, or Agency experience
• Self-starter with a strong sense of integrity and eager to learn
• Ability to command a room (virtual or physical) and maintain a professional, reassuring disposition in fast-paced or high-pressure situations
• Familiarity with programmatic digital media (DV360, Trade Desk), Paid Search (Google Ads, Search Ads 360), or Social Media platforms
• Proficiency in Google Analytics and Google Cloud is a major plus
• Exceptional relationship-building skills and a proven ability to collaborate effectively
• Ability to demonstrate critical thinking skills and solve client problems as they arise
• Bachelor’s degree or an equivalent combination of education and experience
• Excellent time management and organization skills
• Strong written and verbal communication
• Experience working within Salesforce is a plus

Requirements

• Cultivate and maintain successful client relationships by proactively seeking engagement opportunities with low-touch accounts
• Serve as the primary day-to-day contact and internal champion for marketer clients
• Collaborate with internal teams on any open managed service or consulting opportunities
• Directly accountable for maximizing dollar retention within the assigned client portfolio
• Understand the main DSPs and value of the media platforms
• Monitor and negotiate service contracts, project renewals, and retainers as needed
• Assist with Adswerve partner relationships as they correspond to a dedicated book of business
• Act as the client advocate by gathering feedback and relaying client needs and potential risks to the management team
• Document key client communications, opportunities, and activities within Salesforce

Benefits

• Semi-annual bonus potential
• Medical, dental and vision available for employees
• Paid time off including vacation, sick leave & company holidays
• Paid volunteer time
• Flexible working hours
• Summer Fridays
• “Work From Home Light” days between Christmas and New Year’s Day
• 401(k) Plan with 5% company match and no vesting period
• Employer Paid Parental Leave
• Health-care Spending Accounts
• Dependent-care Spending Accounts
• Employer Paid Basic Life Insurance
• Voluntary Life Insurance (Employee/Spouse/Child)
• Employer Paid Short & Long Term Disability
• Employee Assistance Program (EAP)
• Continuing Education Reimbursement
• Employee Referral Bonus Program
• Monthly Remote Work Stipend