[Hiring] Client Success Manager / Klaviyo Specialist @Shadow Light Studios

Role Description

This is the client success role that puts you directly in front of millionaire founders and the biggest DTC brands on Earth. You will be managing relationships with successful founders, millionaires, and industry titans.

• Own every major client relationship end to end.
• Run regular strategy calls with founders doing 7 and 8 figures monthly.
• Build retention roadmaps that keep clients locked in for years.
• Generate AB testing ideas that move revenue needles by hundreds of thousands.
• Brief Klaviyo managers on dedicated flows and campaigns for each brand.
• Handle 99% of client communication. Clients talk to you, not the team.
• Onboard new million dollar accounts with kickoff calls and goal alignment.
• Drive weekly revenue strategy for key clients using performance data.
• Plan monthly promotional calendars that maximize seasonal revenue.
• Analyze copy and creative for campaigns that generate massive returns.
• Evaluate new tools and apps that could 10x client results.
• Work directly with the PM and the team to execute at agency speed.

Qualifications

• Proven client facing experience as CSM, account manager, or similar role.
• Solid understanding of email marketing and ecommerce fundamentals.
• Copywriting background is non-negotiable.
• Organized and structured; manage large portfolios without dropping anything.
• Proactive by default; clients never chase you, you chase results for them.
• Impeccable spoken and written English; all clients are US based high performers.
• Available from 4 PM CET or 9 AM EST depending on your timezone.
• Huge plus if you have agency experience working with premium DTC brands.

Requirements

• If you need to be managed or told what to do, this is not for you.
• If you have no background in email marketing or copywriting, this is not for you.
• If you treat clients as tickets rather than relationships, this is not for you.
• If you're a generalist looking for variety, this is not for you.
• If you can't handle pressure from million dollar accounts, this is not for you.
• If you need corporate structure and slow decision making, this is not for you.

Benefits

• Competitive pay based on your region and experience, plus bonus commission.

Why This Role Is Different

• You get a front row seat to how million dollar ecommerce brands actually operate.
• Direct access to founders and decision makers who are building generational wealth.
• You're not just managing accounts; you're driving retention that compounds agency growth.
• The email marketing category is exploding and they're early with serious momentum.