[Hiring] Client Success Manager @Storable

Role Description

As a Client Success Manager (CSM) at Storable, you will play a critical role in driving customer outcomes, retention, and growth across a portfolio of key accounts.

• Build and maintain strong, long-term relationships with a portfolio of customers, acting as a strategic partner to support their business goals.
• Drive customer retention and growth by increasing product adoption and identifying opportunities to expand value across the Storable platform.
• Proactively manage account health, setting clear expectations and ensuring timely resolution of issues, requests, and initiatives.
• Lead recurring business reviews (QBRs), delivering insights, performance trends, and strategic recommendations to stakeholders and executive audiences.
• Partner cross-functionally with Product, Engineering, Sales, and Marketing to advocate for customer needs and improve the overall customer experience.
• Educate customers on product enhancements, roadmap updates, and best practices to maximize impact.
• Monitor and communicate customer health, risks, and opportunities using data-driven insights.
• Identify potential risks early, develop mitigation plans, and align internal teams to ensure successful outcomes.
• Develop a strong understanding of the storage industry and customer operating models to provide relevant, strategic guidance.

Qualifications

• 3–5+ years of experience in Customer Success, Account Management, or a client-facing role within a SaaS environment.
• Proven ability to manage a portfolio of accounts with a focus on retention, growth, and customer satisfaction.
• Strong communication and presentation skills, with experience engaging stakeholders at multiple levels, including executives.
• Highly organized with the ability to manage multiple priorities and drive initiatives forward proactively.
• Analytical mindset with experience leveraging data to inform decisions and customer recommendations.
• Collaborative approach with experience working cross-functionally in a fast-paced environment.
• Curiosity and a continuous improvement mindset, with a passion for technology and customer outcomes.

Requirements

• Experience in self-storage, real estate, or vertical SaaS industries (Nice to Have).
• Familiarity with CRM tools (e.g., Salesforce) and customer success platforms (Nice to Have).
• Experience supporting multi-product or platform-based solutions (Nice to Have).
• Ability to travel as needed for customer meetings and company events.
• Bachelor’s degree or equivalent experience.
• All applicants must be currently authorized to work in the United States on a full-time basis.
• To be eligible for employment, you must reside in certain states.

Benefits

• Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance.
• 401(k) match after 60 days, 100% vested after 1 year.
• Employer contribution to your HSA, plus an HRA to help offset your deductible.
• Instant access to flexible vacation with a ‘take what you need’ policy.
• Company rewards and recognition that can be redeemed for personalized gifts and experiences.
• 8 hours of Volunteer Time Off each year.
• 8 hours of Rest, Relax, Recharge time for mental health care.
• Access to mental well-being resources for yourself and dependents.
• Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively.
• Paw'ternity Leave and Pet Bereavement policies.
• Caregiver Leave: four weeks of fully paid time away from work.
• $50 monthly home data stipend, plus a home office sign-on bonus of $250.
• Fertility care support options.
• Access to financial experts for informed decision-making.
• Direct Student Loan Payment Program (some qualifications and eligibility rules apply).

Company Description

At Storable, we’re redefining property management for specialty real estate, tailored for the self-storage, marine, and RV & camping industries. We seamlessly integrate management software with marketplace listings, websites, CRM, insurance, payments, and more. Our “Be More” culture reflects our commitment to delivering exceptional value to our customers and fostering the personal and professional growth of our employees.