[Hiring] Client Success Manager @Hinge Health

Role Description

At Hinge Health, we're transforming how 20+ million people access musculoskeletal care—and our Client Success team is at the heart of that impact. As a Client Success Manager, you'll be the trusted partner to our employer clients, ensuring they maximize the value of Hinge Health programs and deliver life-changing outcomes to their employees. This isn't just account management—it's a cross-functional role where you'll act as strategic advisor, program expert, and relationship builder, directly influencing client retention, product adoption, and revenue growth. If you thrive in a fast-paced, mission-driven environment and love turning data into action, this is your opportunity to make a measurable impact.

What You'll Accomplish

• In your first 3 months:
  • Build strong relationships with your assigned clients.
  • Conduct comprehensive program audits to understand their current state.
  • Partner with internal teams (Growth, Sales, Clinical, Marketing) to align on client goals and enrollment strategies.
• In your first 6 months:
  • Launch best-practice enrollment campaigns that drive adoption and achieve annual enrollment targets for your clients.
  • Begin reporting on program value using data-driven insights.
  • Manage escalations with confidence.
  • Identify opportunities for product expansion.
• In your first year:
  • Own a full book of business, consistently achieving high satisfaction scores with exceptional rates of retention.
  • Turn clients into advocates, supporting sales references and marketing initiatives.
  • Ensure your clients utilize Hinge Health's full suite of products to maximize member impact.

Who You Are

• A Relationship Builder: Naturally build trust at all levels—from frontline HR contacts to C-suite executives.
• A Data Storyteller: Craft compelling narratives using data-driven insights to influence customer decisions and demonstrate program ROI.
• Strategic & Resourceful: Navigate the complexities of managing multiple clients at different lifecycle stages.
• A "Learn-it-all": Embody Hinge Health's cultural value of continuous learning.
• Resilient & Results-Driven: Manage complexity with ease, asking the right questions to analyze situations and uncover root causes.

Qualifications

• 2+ years of experience as a Client Success Manager, Account Manager, or similar client-facing role within digital health.
• Proven ability to communicate effectively with internal and external stakeholders.
• Demonstrated success in driving client retention, adoption, and satisfaction.
• Data proficiency: Comfortable working with data to tell stories, track KPIs, and make recommendations.

Preferred Qualifications

• Bachelor's Degree strongly preferred.
• Experience at a high-growth startup or fast-paced tech company.
• Deep understanding of employee benefits, digital health, and the healthcare ecosystem.
• Advanced Excel skills and experience with data integration tools (e.g., Salesforce, Looker, Tableau).

Benefits

• Inclusive healthcare and benefits, including comprehensive medical, dental, and vision coverage.
• Planning for the future with traditional or Roth 401k retirement plan options, including a 2% company match.
• Modern life stipends for learning and development.