Client Success Manager @Remote Recruitment
Customer Service
Salary unspecified
Remote Location
Job Type full-time
Posted 3d ago

[Hiring] Client Success Manager @Remote Recruitment

3d ago - Remote Recruitment is hiring a remote Client Success Manager. 💸 Salary: unspecified 📍Location: South Africa

Role Description

We are looking for a Client Success Manager (CSM) to join our growing team. This is a high-impact, client-facing role where you will guide students through their journey—from onboarding to successful programme completion—ensuring they stay on track, motivated, and achieving results. You will act as a mentor, accountability partner, and programme manager, working closely with students (and sometimes their parents) to deliver an exceptional experience.

Key Responsibilities

  • Student Success & Programme Delivery
    • Manage a portfolio of students from onboarding through to programme completion
    • Conduct regular 1:1 Zoom sessions to track progress and provide guidance
    • Ensure students complete required milestones (e.g. internships, learning modules)
    • Maintain high levels of engagement, motivation, and accountability
  • Relationship Management
    • Build strong relationships with students and, where relevant, parents
    • Communicate regularly via Zoom, WhatsApp, and other channels
    • Act as the primary point of contact throughout the programme
  • Performance Tracking & Accountability
    • Monitor student progress against structured programme plans
    • Identify risks early (e.g. disengagement, missed milestones)
    • Intervene proactively to keep students on track
  • Leadership & Coordination
    • Potentially manage or coordinate with junior support staff (e.g. programme assistants)
    • Ensure smooth delivery across all touchpoints in the student journey
  • Commercial Awareness (Upsell Opportunity)
    • Identify opportunities to transition students into higher-tier programmes
    • Support upsell conversations in a natural, value-driven way
    • Contribute to overall revenue growth through strong client outcomes

Qualifications

  • Customer success / client success roles
  • Teaching, coaching, or mentoring (e.g. ESL teaching)
  • Healthcare backgrounds (e.g. nursing, patient care)
  • Any role involving direct, ongoing client interaction and guidance

Requirements

  • Excellent communication skills (clear, confident, neutral accent)
  • Strong empathy + authority balance (supportive but able to hold clients accountable)
  • Highly organised and structured
  • Comfortable managing multiple clients simultaneously
  • Ability to adapt communication style to different personalities (especially younger students)
  • Confident on video calls and written communication

Personality Fit

  • Naturally supportive and encouraging, but not afraid to challenge
  • High ownership and accountability
  • Calm under pressure and solution-oriented
  • Strong interpersonal intelligence
  • Professional and credible when dealing with parents and high-paying clients

Benefits

  • Work with a high-growth international business
  • Be part of a mission-driven team helping students achieve life-changing outcomes
  • Fully remote role with global exposure
  • Opportunity to grow into senior client success or leadership roles
  • Dynamic, fast-paced environment with real impact
Before You Apply
remote Be aware of the location restriction for this remote position: South Africa
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Client Success Manager @Remote Recruitment
Customer Service
Salary unspecified
Remote Location
Job Type full-time
Posted 3d ago
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
Unlock 152,720 Remote Jobs
remote Be aware of the location restriction for this remote position: South Africa
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
Unlock 152,720 Remote Jobs
×

Apply to the best remote jobs
before everyone else

Access 152,720+ vetted remote jobs and get daily alerts.

4.9 ★★★★★ from 500+ reviews
Unlock All Jobs Now

Maybe later