[Hiring] Client Success Manager @Remote Recruitment

Role Description

We are looking for a Client Success Manager (CSM) to join our growing team. This is a high-impact, client-facing role where you will guide students through their journey—from onboarding to successful programme completion—ensuring they stay on track, motivated, and achieving results. You will act as a mentor, accountability partner, and programme manager, working closely with students (and sometimes their parents) to deliver an exceptional experience.

Key Responsibilities

• Student Success & Programme Delivery
  • Manage a portfolio of students from onboarding through to programme completion
  • Conduct regular 1:1 Zoom sessions to track progress and provide guidance
  • Ensure students complete required milestones (e.g. internships, learning modules)
  • Maintain high levels of engagement, motivation, and accountability
• Relationship Management
  • Build strong relationships with students and, where relevant, parents
  • Communicate regularly via Zoom, WhatsApp, and other channels
  • Act as the primary point of contact throughout the programme
• Performance Tracking & Accountability
  • Monitor student progress against structured programme plans
  • Identify risks early (e.g. disengagement, missed milestones)
  • Intervene proactively to keep students on track
• Leadership & Coordination
  • Potentially manage or coordinate with junior support staff (e.g. programme assistants)
  • Ensure smooth delivery across all touchpoints in the student journey
• Commercial Awareness (Upsell Opportunity)
  • Identify opportunities to transition students into higher-tier programmes
  • Support upsell conversations in a natural, value-driven way
  • Contribute to overall revenue growth through strong client outcomes

Qualifications

• Customer success / client success roles
• Teaching, coaching, or mentoring (e.g. ESL teaching)
• Healthcare backgrounds (e.g. nursing, patient care)
• Any role involving direct, ongoing client interaction and guidance

Requirements

• Excellent communication skills (clear, confident, neutral accent)
• Strong empathy + authority balance (supportive but able to hold clients accountable)
• Highly organised and structured
• Comfortable managing multiple clients simultaneously
• Ability to adapt communication style to different personalities (especially younger students)
• Confident on video calls and written communication

Personality Fit

• Naturally supportive and encouraging, but not afraid to challenge
• High ownership and accountability
• Calm under pressure and solution-oriented
• Strong interpersonal intelligence
• Professional and credible when dealing with parents and high-paying clients

Benefits

• Work with a high-growth international business
• Be part of a mission-driven team helping students achieve life-changing outcomes
• Fully remote role with global exposure
• Opportunity to grow into senior client success or leadership roles
• Dynamic, fast-paced environment with real impact