Client Success Manager @Winning Assistants
Customer Service
Salary $1,500-$3,000 u..
Remote Location
Job Type full-time
Posted 3d ago

[Hiring] Client Success Manager @Winning Assistants

3d ago - Winning Assistants is hiring a remote Client Success Manager. 💸 Salary: $1,500-$3,000 usd/month 📍Location: Philippines, El Salvador

Role Description

We’re looking for a proactive, detail-oriented, high-performance Client Success Specialist to serve as the main point of contact for a minimum of 30–50+ active client accounts. You’ll be the face of the company for our clients — ensuring their journey with us is smooth, responsive, and results-driven.

  • Serve as the primary point of contact for clients via Slack, email, text, and phone
  • Maintain a friendly, professional, and polished tone across all touchpoints
  • Respond quickly, follow up proactively, and escalate issues when needed
  • Manage client expectations, build trust, and ensure they always feel supported
  • Guide new clients through our onboarding process
  • Confirm and follow up on intake forms, expectations, and interview debriefs
  • Schedule, confirm, and recap Zoom interviews between clients and VA candidates
  • Collaborate with our internal HR and Talent Sourcing teams to keep everything moving
  • Keep internal records and Google Docs updated in real-time based on clients' statuses
  • Ensure all action items and communications are documented and completed on time
  • Manage client email threads professionally and promptly
  • Flag and escalate time-sensitive messages
  • Maintain organized, prioritized communication across 30–50+ client accounts
  • Send out Zoom links, confirm meetings, and document next steps

Qualifications

  • Ability to stay calm, composed, and solutions-focused in high-pressure or fast-paced situations
  • Previous experience in client success, customer support, or account management
  • Fast, clear, and professional communicator (written and verbal)
  • Able to juggle multiple client accounts without dropping the ball
  • Willing to join video calls daily
  • Strong attention to detail + organizational skills
  • Phone accessible during work hours
  • Tech-savvy and confident with:
    • Slack
    • Google Workspace (Gmail, Docs, Sheets, Drive)
    • Zoom and scheduling tools

Requirements

  • Must be available full-time (Monday–Friday)
  • Must pass a background check (NBI or local police clearance)
  • Must be proficient in speaking and writing English very clearly
  • Must have relevant work experience
  • Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
  • Must be available for video meetings with your camera on (when needed)
  • Device: Reliable laptop or desktop computer.
  • Internet: High-speed connection (minimum 15 Mbps).
  • Audio: Noise-canceling headset.
  • Video: Webcam for virtual meetings.
  • Workspace: Quiet, professional environment

Benefits

  • High-impact role with real leadership opportunity
  • Work with fast-growing U.S. companies and top-tier medical clinics
  • Room to grow into senior roles in Client Success or Operations
  • Performance-based raises and bonuses as we scale
  • Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
  • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
  • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
  • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
  • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
  • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
  • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
  • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
Before You Apply
remote Be aware of the location restriction for this remote position: Philippines, El Salvador
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Client Success Manager @Winning Assistants
Customer Service
Salary $1,500-$3,000 u..
Remote Location
Job Type full-time
Posted 3d ago
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
Unlock 152,720 Remote Jobs
remote Be aware of the location restriction for this remote position: Philippines, El Salvador
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
Unlock 152,720 Remote Jobs
×

Apply to the best remote jobs
before everyone else

Access 152,720+ vetted remote jobs and get daily alerts.

4.9 ★★★★★ from 500+ reviews
Unlock All Jobs Now

Maybe later