[Hiring] Client Success Executive @TrueScripts Management Services

Role Description

As a Client Success Executive you will act as a senior liaison between TrueScripts and our clients. You will leverage your expertise to drive business growth by ensuring client renewal and retention.

Role and Responsibilities

• Existing Clients:
  • Lead the strategic account team (including client success, clinical, and data analytics) as the quarterback with full ownership of client satisfaction and service delivery.
  • Act as contact via telephone and email for the client to resolve any questions/issues on an ongoing basis.
  • Oversee execution of communication plan.
  • Develop strong internal and client relationships through proactive interactions and strong verbal and written communication skills.
  • Collaborate with internal teams including account management, clinical, member care, business analyst, data analytics, and business development.
  • Work directly with your POD on reporting and analysis of claims data to identify drug trends, financial performance, and client cost-saving opportunities.
  • Possess expert knowledge and understanding of TS proprietary programs.
  • Execute client renewals by building lasting relationships with key client stakeholders.
  • Provide leadership to coordinate all aspects of client review meetings including scheduling, reporting, materials, accommodations, etc.
  • Be proficient in CRM and all aspects of proprietary software used for claims adjudication.
  • Lead client meetings, lunch & learn meetings, etc.
  • Work directly with your POD to adjust plan parameters as directed by the client/broker.
• New Clients:
  • Work directly with your POD to oversee the onboarding process involving the client, broker, TPA, and data vendor.
  • Participate in introductory/enrollment meetings with employees.

Qualifications

• College degree or equivalent experience preferred.
• Five + years of cumulative Account Management/Client Success in a PBM setting or equivalent client-facing health/benefits experience is required.
• Experience in management of employer groups or health plan accounts preferred.
• Must possess a valid and current driver’s license.
• Ability to travel up to 25% of the time if needed.
• Client-facing presentation experience preferred.
• Capable of interfacing with TrueScripts clients and owners and providing solutions to problems.
• Must be proficient in all Microsoft Office Products.
• Need to be flexible and work as a team player.
• Demonstrates strong attention to detail.
• Ability to prioritize and have good organizational skills.
• Ability to perform multiple tasks at one time.
• Ability to communicate and work under stress effectively while always maintaining confidentiality.
• Need to be self-motivated and work with little supervision.
• Need to be adaptable and have different responsibilities given periodically.

Benefits

• A wide range of health insurance options including medical, dental and vision.
• A strong salary and bonus program.
• A robust 401k and company match.
• Truescripts is transitioning to an ESOP, a team member owned company! Each year team members are allocated shares of stock through our ESOP, a Qualified Retirement plan!
• Employee Assistance Program.
• A wellness program including financial incentives, chiropractic and massage services, and fitness stipends.
• Dream Manager Program (yes, it’s a real thing!).
• A cohesive, family-based culture.
• Charitable contributions and volunteer time.
• Lots of celebrations!