[Hiring] Client Success Director @Compass Group

Role Description

As a Client Success Director, you will drive SSC’s growth by managing account relationships, retention, and expansion efforts. Working closely with operational leadership and support teams, you will ensure seamless program execution and client satisfaction. The ideal candidate has experience leading complex programs, excellent communication skills, and the ability to foster compliance across multi-level stakeholder groups.

• Develop, document and co-own client governance and extension/renewal strategies for assigned priority accounts in partnership with operations.
• Conduct client pulse check interviews for priority accounts, functioning as client advocate and point of escalation for assigned accounts in partnership with operational leadership.
• Provide ongoing strategic oversight and guidance for client governance and retention documents inclusive of SPRs, proposals and action plans.
• Own ongoing action/stabilization plans for at-risk priority accounts as needed.
• Own Annual Account Planning process for assigned regions, focused on developing and managing stakeholder matrices and operational strategy maps to support retention and expansion for finalized list of FY priority accounts.
• Develop and lead ongoing client retention/engagement training for SSC operations including New Manager Orientation.

Qualifications

• Bachelor’s degree preferred or equivalent experience with 5+ years in program/project management; Facilities Management experience is a plus.
• Consistent record developing client strategies, implementing cross-functional processes, and solving problems in evolving environments.
• Collaboration skills to engage stakeholders and drive growth and retention initiatives.
• Expertise in crafting strategic plans, client documents, proposals, and presentations with attention to detail.
• Self-motivated with strong prioritization, decision-making, and time management skills.
• Travel required 50%.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave