[Hiring] Client Success Agent @NFM & J LP

Role Description

This is a professional position for operational activities Customer Account(s) and is responsible for:

• Resolving customer service issues
• Monitoring provider activity and assignments
• Negotiating service rates
• Ensuring service contract compliance

This position works cooperatively with customers, independent service providers, and internal departments. This is not a sales position eligible for commissions.

This is a remote role, Mountain time Zone preferred.

Schedule Available: Monday - Friday, 8:00AM-5:00PM

Qualifications

• One year working experience in managing small to mid-size customer service contracts in the janitorial or floor care industry
• Intermediate knowledge of MS Office products
• Excellent organization skills

Requirements

• Adaptable and able to work in a fast-paced environment
• Demonstrates attention to detail and accuracy
• Possess excellent time management skills
• Speaks clearly and informatively
• Ability to multi-task
• Influencing; self-motivating
• Meet or exceed deadlines

Benefits

• The Facilities Group is committed to fostering, cultivating, and preserving a culture of diversity and inclusion
• Equal employment opportunities (EEO) to all employees and applicants for employment
• Reasonable accommodation for qualified applicants or employees with a disability
• Reasonable accommodations under the Pregnant Workers Fairness Act (PWFA)