[Hiring] Client Solutions Consultant @North Star Fertility Partners LLC

Role Description

IFI is seeking to hire a full-time, remote Client Solutions Consultant.

• Assess the unique needs of domestic and international clients to recommend appropriate products and services.
• Provide personalized consultations, offering guidance, education, and recommendations tailored to each client’s family-building journey.
• Coordinate and manage consultation scheduling between clients, professional partners, and internal team members.
• Utilize consultative sales techniques to convert leads while maintaining a strong focus on client education, trust, and satisfaction.
• Develop and maintain expertise in IFI products and services, including staying current on industry trends, product updates, and regulatory changes.
• Clearly communicate insurance policy benefits, limitations, coverage options, and associated costs to clients.
• Gather and review required information to evaluate client eligibility and underwriting requirements.
• Maintain accurate and up-to-date client records in Salesforce, including notes, communications, documents, and case details.
• Collaborate cross-functionally to support individual and Client Solutions team goals and operational success.
• Respond promptly and professionally to client emails and phone calls, providing thorough follow-up and resolution to questions or concerns.
• Perform additional duties and responsibilities as assigned.

Qualifications

• High school diploma or equivalent required.
• Excellent written and verbal communication skills, with the ability to build strong relationships with agency clients, Intended Parents, and Surrogates.
• Strong organizational and time management skills, with the ability to prioritize multiple tasks in a fast-paced remote environment.
• Exceptional customer service skills, including empathy, professionalism, patience, and the ability to navigate sensitive or challenging conversations.
• Ability to explain complex concepts in a clear, client-friendly manner to support informed decision-making.
• Strong critical thinking and problem-solving skills, with a proactive and resourceful approach.
• Proficiency in Salesforce, Microsoft Office Suite (Word, Excel, PowerPoint), and other business software tools.
• Experience working with diverse client populations, including international clients, while delivering a high level of service.
• Flexibility and adaptability in a rapidly evolving environment, with a collaborative, team-oriented mindset.

Requirements

• 1+ years of experience in the surrogacy, fertility, or family-building industry.
• Previous experience in insurance, sales, customer service, or a client-facing role.
• Experience using Salesforce CRM.
• Familiarity with Microsoft Teams and SharePoint.
• Experience with Zoom and Calendly.
• Bilingual skills are a plus.

Benefits

• A competitive health plan that includes health, dental and vision.
• 401(k) with company match.
• “Take What You Need” PTO.
• Tuition Assistance.
• Paid Holidays.
• LTD/STD/Life Insurance.
• Wellness Programs.
• The ability to work hybrid or remote based on location.
• And much more!