[Hiring] Client Services Specialist @Aquent

Role Description

Skill is partnering with a major Healthcare company to find a Client Services Specialist for a Temporary opportunity. In this role, you will play a critical part in maximizing healthcare reimbursement by investigating claim denials and resolving complex billing issues. This is an exciting opportunity to serve as an essential liaison between patients and insurance carriers within a collaborative, fully remote environment.

Key Responsibilities

• Manage Inquiries: Communicate directly with patients and insurance carriers to address billing questions, check claim statuses, and resolve payment discrepancies.
• Resolve Denials: Investigate denied, rejected, or underpaid medical claims to determine root causes and coordinate resolution.
• Submit Appeals: Prepare and submit claim corrections, formal appeals, and required clinical or administrative documentation.
• Drive Collections: Follow up consistently on outstanding accounts receivable to ensure prompt reimbursement.
• Maintain Accurate Records: Document all account activity, payer outreach, and claim adjustments within billing systems in compliance with HIPAA regulations.
• Collaborate Cross-Functionally: Partner with internal revenue cycle teams to troubleshoot and resolve complex billing roadblocks.

Qualifications

• Education: High school diploma or equivalent.
• Experience: 1-3 years of revenue cycle experience, specifically in healthcare billing, claims follow-up, or denial management.
• Technical Knowledge: Solid understanding of medical claims workflows, payer processes, denial recovery, and revenue cycle management.
• Software Proficiency: Hands-on experience with medical billing systems and Microsoft Office applications.
• Core Competencies: Proven analytical thinking, proactive problem-solving, and professional customer service skills.
• Availability: Ability to work a set schedule of 9:00 AM - 5:30 PM CST in a dedicated remote home office.

Preferred Qualifications

• Prior experience managing commercial, Medicare, or Medicaid payer appeals.
• Demonstrated history of meeting or exceeding strict accounts receivable resolution and denial recovery metrics.

Benefits

• Access to stipends for health premiums.
• Retirement plans with match.
• Flexible spending accounts.