[Hiring] Client Services Specialist @Thrive Career Wellness Platform

Role Description

As a Client Services Specialist at Thrive, you will play a key role in supporting the continued growth and success of the Thrive Career Wellness Platform. In this client facing role, you will onboard, train, and continuously engage our Thrive users.

If you genuinely love helping people, this is a fantastic opportunity for you! In this role, you’ll meet hundreds of individuals from diverse backgrounds and industries. You’ll build connections and ultimately be supporting many on their path to career wellness. Talk about rewarding work!

• Become a Thrive Career Wellness Platform expert, having a strong understanding of the features and services available to our users.
• Supporting Thrive users in understanding elements of their outplacement or career management program.
• Hosting 1:1 virtual onboarding meetings with new Thrive users.
• Hosting group training sessions on the Thrive platform.
• Build customized career wellness programs to include the right balance of career, learning and wellness services to support our users and their goals.
• Be accountable for meeting weekly volume targets, interacting with clients each day through a variety of channels (phone, email, virtual meetings).
• Driving user engagement, activation rates, and onboarding rates.
• Be a key part in monitoring, facilitating and improving operational processes and working with our key stakeholders to deliver exceptional services to our clients.
• Effectively tracking and reporting on all activity, sharing insight into successes and areas of opportunity.
• Participating in the continued development of our overall client engagement strategy.
• Building internal marketing campaigns to engage our English speaking user base.

Qualifications

• Proficient written and verbal communication skills in English.
• Empathetic customer centricity - you obsess over your customers and seek to understand them in order to solve their problems.
• Outcome focused - you’ll work to drive our mission forward.
• Proven success and experience in a client facing, sales, or customer service-focused role.
• The ability to cater to a wide demographic of individuals with varying career transition and management program needs.
• Strong accountability, being able to take full ownership over your work.
• Educational background in Business, Human Resources or Communications would be considered an asset but is not a mandatory requirement.

Benefits

• 3 weeks paid vacation + 1 week holiday shutdown period.
• Health Insurance & Wellness Coverage.
• Yearly Learning & Development Allowance.
• Yearly Workspace Allowance.