[Hiring] Client Services Specialist @Rosenblum Law

Role Description

As a Bilingual Client & Case Management Specialist, you'll be the friendly voice and helping hand that guides clients through their legal journey. You'll play a vital role in ensuring they feel supported, understood, and cared for from their very first call to the resolution of their case.

• Handle phone calls, emails, and text messages with professionalism and empathy.
• Listen carefully to clients' needs and provide clear, compassionate guidance.
• Collaborate with attorneys and paralegals to ensure clients always have accurate and timely information.
• Follow up on cases, maintain organized records, and ensure every detail is managed properly.
• Approach challenges with a calm, solution-oriented attitude.

Qualifications

• Bilingual (English & Spanish) – fluent or native in both languages.
• A people person who enjoys making others feel heard, understood, and cared for.
• A natural problem-solver who stays calm under pressure and enjoys finding solutions.
• Highly organized, detail-oriented, and able to multitask effectively.
• Comfortable using Google Workspace, Microsoft Office, and online communication tools.
• Reliable, self-motivated, and comfortable working remotely with a quiet, professional workspace and high-speed internet connection.
• Experienced in customer service, hospitality, tourism, or the legal field (preferred).

Requirements

• Compensation: $9–$10 USD per hour (based on experience)
• Performance-based bonuses
• Paid bi-weekly
• Paid time off eligibility after 6 months
• 1-hour paid lunch break after 3-month probationary period
• Ongoing training and opportunities for career growth within a respected, client-centered law firm

Benefits

• 100% Remote (Work From Home)
• Requires your own computer, noise-canceling headset, and quiet workspace
• Supportive, positive team culture focused on growth, integrity, and client care