[Hiring] Client Services Specialist @McCalla Raymer Leibert Pierce LLP

Role Description

Act as a liaison between clients, Litigation Operations, and Attorneys. Monitor and complete client-site messages and tasks. Manage loan-related processes in client systems to meet required standards and timelines.

Responsibilities

• Use reports and system workflows to identify and escalate issues.
• Update cases timely in internal and client systems throughout foreclosure and litigation stages.
• Manage document processes, including monitoring, re-projecting, and completion.
• Communicate with clients, staff, and internal departments; respond to inquiries and system messages professionally.
• Upload/download documents, maintain accurate notes, and complete all required client system tasks.
• Monitor loan portfolios, scorecards, and monthly reporting; attend client performance calls.
• Keep managers and team leads informed of issues or concerns.

Qualifications

• High degree of attention to detail.
• Superb verbal and written communication skills.
• Self starter with the ability to function with minimal supervision.
• Ability to analyze files for completeness.
• Ability to multitask and prioritize tasks with competing priorities.
• Ability to work with staff and attorneys across multiple teams and states.
• Results driven with focus on achieving set goals for team.
• Effectively working as a team player and promote a congenial, collaborative environment.
• Prior knowledge of foreclosure processes.
• Proficiency in Microsoft Office products, including Word and Excel and Adobe PDF.
• Proficiency in client sites, including, but not limited to, Tempo, BKFS/ICE, ADR, Clairfire, and Vendorscape.

Requirements

• Associate Degree or the equivalent in professional experience.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, talk, or hear. The employee is occasionally required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms, and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job: Normal office working conditions, with quiet to moderate noise level within the work environment.

Note

This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.