[Hiring] Client Services Representative @Transworld Systems Inc.

Role Description

Build Your Future! Come join our thriving team as a Remote Client Services Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

• Research data regarding account and billing information to validate and confirm debts owed.
• Handle and respond to daily client requests, inquiries, and problems via telephone, email, fax, and mail.
• Produce reports as requested by clients by assisting in the creation of the reports.
• Demonstrate ability and willingness to learn new computer platform/systems, depending on position.
• Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations.
• Knowledge, understanding, and compliance with TSI policies and procedures.
• Follow up in a timely manner to ensure customer satisfaction.
• Provide feedback to management concerning possible problems or areas of improvement.
• Make recommendations to implement improved processes.
• Perform other duties as assigned by management.

Qualifications

• High School Diploma or GED certificate, or equivalent of relevant work experience desired.
• Proficient personal computer skills, including Microsoft Office required.
• Excellent interpersonal, written, and oral communication skills required.
• Must have professional and mature manner, have a "can-do" attitude.
• Ability to maintain the highest level of confidentiality.
• Ability to work with minimal supervision required.
• Ability to work in a team fostered environment.
• Ability to work in a multi-tasked environment.
• Ability to prioritize and organize work.

Requirements

• Normal, corrective vision range; ability to see color and to distinguish letters, numbers, and symbols.
• Frequently required to sit, stand, walk, talk, hear, bend, and reach.
• Ability to reach with hands and arms.
• Occasionally lift and/or move up to 20lbs with or without accommodation.
• Ability to stand for long periods of time with or without accommodation.
• Minimum internet speed requirements for remote work:
  • Broadband internet connection (No DSL, or Dial Up).
  • Hard wired connection required (no Wi-Fi, Wi-Fi hotspots).
  • Speed Test Results: 25 mbps download, 20 mbps upload.

Benefits

• Work from home.
• Paid training.
• Team-oriented work environment.
• Growth opportunity.
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!