Client Services Representative @Americor
Customer Service
Salary usd 18 - 19 per..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 2mths ago

[Hiring] Client Services Representative @Americor

2mths ago - Americor is hiring a remote Client Services Representative. πŸ’Έ Salary: usd 18 - 19 per hour πŸ“Location: USA

Role Description

The role of a Client Services Representative is integral to our commitment to exceptional customer service. The primary responsibility of the Client Services Representative is to manage inbound and outbound calls with the utmost professionalism and timeliness.

  • Ensure timely and professional response to inbound calls throughout scheduled shifts.
  • Initiate outbound calls to provide essential updates to our valued clients.
  • Address client emails and chats via our internal database.
  • Adhere to call center scripts when addressing a variety of topics, including reselling the program.
  • Utilize sales techniques to resell the benefits of the program, emphasizing its value and advantages.
  • Employ persuasive communication and compassionate rebuttals to address client concerns and objections arising from financial distress.
  • Thoroughly identify customer needs, clarify information, research issues, and offer comprehensive solutions.
  • Appropriately direct clients to the relevant departments or teams as needed.
  • Maintain thorough records of all interactions in our call center database CRM.
  • Assist client advocates with the client enrollment process.
  • Adhere diligently to all communication procedures, policies, and guidelines during each customer interaction.
  • Continuously update client information as their enrollment progresses (via email, chat, or phone).
  • Assist clients in effecting modifications to their program, such as Drafts, Billing, and Retention.
  • Contribute to our internal client retention processes.
  • Cultivate and uphold professional relationships with customers by consistently delivering excellent customer service.
  • Exceed or meet call quotas individually and as part of the team.
  • Fulfill additional responsibilities as assigned.

Qualifications

  • Some prior experience in customer service.
  • Exceptional verbal and written communication skills.
  • Excellent problem-solving abilities.
  • Thorough comprehension of call center policies and procedures.
  • Keen attention to detail.
  • Ability to work efficiently and effectively with minimal supervision.
  • Proficiency and experience with Microsoft Office and G-Suite applications.

Requirements

  • High School Diploma or equivalent.

Benefits

  • Ongoing training and development
  • Opportunity for career advancement
  • Medical
  • Dental
  • Vision
  • Company Paid Group Life / AD&D Insurance
  • 7 Paid Holidays and 2 Floating Holiday Days to use at will
  • Paid Time Off
  • Flexible Spending/HSA
  • Employee Assistance Program (EAP)
  • 401(k) match
  • Referral Program
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Client Services Representative @Americor
Customer Service
Salary usd 18 - 19 per..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 2mths ago
Apply for this position
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️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 152,720 Remote Jobs
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