[Hiring] Client Services Manager @Citiside Property Management

Role Description

We are seeking an organized, proactive, and client-focused Client Services Manager to act as the primary liaison between our company and our valued clients. The ideal candidate will ensure a seamless client experience by managing communications, coordinating service delivery, and addressing client needs in a timely and professional manner. This role requires excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.

• Client Communication & Relationship Management:
  • Serve as the main point of contact for client inquiries, concerns, and feedback via phone and email.
  • Build and maintain strong, positive, and long-term relationships with clients.
  • Anticipate client needs and proactively address potential issues before they escalate.
• Coordination & Administration:
  • Coordinate and schedule meetings, appointments, and conference calls between clients and internal teams.
  • Manage and update client records, databases, and all relevant account information using CRM software.
  • Prepare and distribute reports, presentations, and other necessary documentation for client review.
  • Facilitate the onboarding process for new clients and assist with contract renewals.
• Service Delivery Support:
  • Collaborate closely with internal departments (e.g., Sales, Operations, Technical Support) to ensure client requests and service deliverables are fulfilled accurately and on time.
  • Track service progress and provide timely updates to clients regarding the status of their requests.
  • Resolve routine client issues efficiently; escalate complex problems to the appropriate team members or management when necessary.
  • Assist in implementing processes and procedures designed to enhance overall client satisfaction.

Qualifications

• Bachelor’s degree in Business Administration, Communications, or a related field.
• Proven experience (1-3 years) in a client-facing role, customer service, or account coordination.
• Exceptional verbal and written communication skills in English.
• Strong organizational abilities with meticulous attention to detail.
• Proven ability to multitask, prioritize, and manage time effectively under deadlines.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM software (e.g., Salesforce, HubSpot) is highly desirable.
• Excellent problem-solving skills and a commitment to a customer-centric mindset.
• Professional demeanor and the ability to handle sensitive information with discretion.

Requirements

• NO TEMPORARY workers.
• We terminate immediately due to these violations.
• NO working for another company at the same time.
• NO hiring subs to do what we hired you to do.
• Working schedule from Monday to Friday from 8:30 am until 5:00 pm EST.

Company Description

Citiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off-site management.

• Core Values we expect team members to remember:
• Trust.
• Go Getter.
• Transparency.