[Hiring] Client Services Coordinator @TES Staffing

Role Description

Looking to build a meaningful career where your work truly helps people? This is not your typical customer service role. We are partnering with a local Rochester based organization; a company that steps in during life’s most difficult moments by helping individuals and families secure temporary housing after events like house fires, natural disasters, or major property loss.

As a Client Services Coordinator, you’ll be the key point of contact for individuals in crisis, helping them navigate temporary housing solutions with empathy and urgency.

• Answer inbound calls and support clients who have recently experienced a loss
• Coordinate hotel and housing placements across the U.S.
• Communicate with insurance adjusters, hotels, and third-party vendors
• Track client timelines, extensions, and housing needs
• Manage documentation and ensure all required information is processed accurately
• Stay highly organized within a proprietary workflow system

Qualifications

• Strong communication skills; you must be comfortable on the phone
• Compassion and emotional intelligence
• High level of organization and attention to detail
• Proactive mindset; ability to manage timelines and follow up independently
• Ability to multitask in a fast-paced environment
• Tech comfort (CRM systems, basic Word/Excel)

Requirements

• Bonus if you have customer service, hospitality, retail, insurance, property management or call center experience
• Interest in building a long-term career with growth potential

Benefits

• $20–$25/hour - depending on experience
• Monthly bonus potential (typically $400–$900)
• $350/month healthcare contribution
• 401(k) eligibility after 1 year
• PTO accrual (up to 128 hours annually)